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- Tasks: Lead an exceptional guest experience and support team members on the sales floor.
- Company: ALO Yoga promotes mindful movement for better living and community impact.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and flexible working options.
- Why this job: Join a passionate team dedicated to enhancing lives through yoga and community engagement.
- Qualifications: Experience in client-centric sales, strong leadership skills, and excellent communication abilities required.
- Other info: Full-time role with 32-40 hours per week, including weekends and holiday availability.
The predicted salary is between 28800 - 43200 £ per year.
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
JOB TITLE: Sales & Service Lead
Role Objective:
The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
JOB TITLE: Sales & Service Lead
Role Objective:
The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.
Sales & Service Leader
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
Sales & Service Lead Qualifications:
- Prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies Alo’s values
- Proof of right to live and work in the UK
Sales & Service Lead Schedule:
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
For CA residents, Job Applicant Privacy Policy HERE.
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Mid-Senior level
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Industries
Retail Apparel and Fashion
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Sales & Service Lead - Manchester employer: Alo Yoga
Contact Detail:
Alo Yoga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Lead - Manchester
✨Tip Number 1
Familiarise yourself with Alo Yoga's brand values and mission. Understanding their focus on mindful movement and community engagement will help you connect with the interviewers and demonstrate your alignment with their ethos.
✨Tip Number 2
Prepare to discuss your previous experience in client-centric sales environments. Be ready to share specific examples of how you've enhanced guest experiences or driven sales, as this role heavily focuses on guest interaction and service.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully coached or developed team members in past roles. This will highlight your capability to inspire and lead a team effectively.
✨Tip Number 4
Research the local Manchester market and Alo Yoga's position within it. Being knowledgeable about competitors and market trends can help you strategise and present ideas during your interview that align with business growth opportunities.
We think you need these skills to ace Sales & Service Lead - Manchester
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand ALO's values and mission. Their focus on mindful movement and community engagement is key. Reflect this understanding in your application to show that you align with their ethos.
Tailor Your CV: Make sure your CV highlights relevant experience in client-centric sales environments. Emphasise any leadership roles you've held and how you've contributed to enhancing customer experiences, as this is crucial for the Sales & Service Lead position.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for retail and customer service. Mention specific examples of how you've successfully led teams or improved guest experiences in previous roles, linking them back to ALO's mission.
Showcase Your Communication Skills: Since excellent interpersonal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with customers or team members in the past.
How to prepare for a job interview at Alo Yoga
✨Understand the Company Culture
Before your interview, take some time to research Alo Yoga's values and mission. They emphasise mindful movement and creating a positive guest experience, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Sales & Service Lead, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team or improved customer engagement, highlighting your decision-making skills.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations on the sales floor. Think about scenarios where you've had to coach team members or resolve customer issues, and be ready to share your thought process and outcomes.
✨Emphasise Your Client-Centric Approach
Since the role focuses on enhancing the guest experience, be ready to discuss your approach to building client relationships. Share examples of how you've engaged customers in the past and how you plan to continue doing so at Alo Yoga.