General/Store Manager - London (London)

If your skills, experience, and qualifications match those in this job overview, do not delay your application. Mindful movement is at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better.

The General Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with Alo.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies.
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals.
• Identify and communicate individual and team training needs.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members.
• Ensure that the Sales & Operations team exudes Alo's mission and values.
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs.
• Monitor and address performance issues on a timely basis.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key players.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house.
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team.
• Supervise inventory management to ensure store shrink is at or below company target.
• Complete all required daily and weekly reporting as requested.
• Implement tactics to manage and maintain an effective P&L strategy.

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate.
• Collaborate with cross-functional business partners to support organizational goals.
• Communicate effectively and efficiently with all levels in the organization.
• Conduct regular store meetings to motivate the team, and communicate brand activities and initiatives.

General Manager Qualifications:

• Prior experience within retail or related industry experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Experience managing and leading a team.
• Dynamic interpersonal and communication skills, both verbal and written.
• Extraordinary guest experience, organizational and time management skills.

Candidates must have the right to live and work in the UK.

Diversity and Inclusion statement: As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.