Director of Retail Operations, Europe & UK

OVERVIEW

The Director of Europe Retail Operations is responsible for ensuring that Alo's global retail strategies are translated into locally relevant, seamlessly executed operations across the region. This role leads Area Operation Managers, adapting global operating models and rollout plans while ensuring flawless execution across communications, logistics, training, and measurement. While reporting into the Global Retail Operations function, this role operates in lock step with our Europe Managing Director to ensure tools, processes, and systems provided to the field work seamlessly. This role will build strong peer-level partnerships with local peers, including Logistics, Loss Prevention, Planning, and Marketing, that allows for empowered decision‑making in‑region without unnecessary escalation. This role requires strong decision quality—knowing when to adapt, when to call for help, and when to hold the line on global standards.

RESPONSIBILITIES

• New Country Enablement & Operating Model Localization: Manage cross‑functional critical‑path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement. Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market. Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt Tic concept variations, including department store, mall, and freestanding store operating models. Partner with local logistics and last mile delivery providers and HQ‑based Supply Chain teams to develop fulfillment models customized on a store‑by‑store basis to meet business needs. Support with NSO planning, coordination and training.
• Retail Calendar & Communication: Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and roll‑outs, communication campaigns, leveraging Global Retail Calendar as baseline. Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging. Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption. Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach. Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams.