Operations Manager in City of Westminster

The Operations Manager is a critical member of the store leadership team accountable for bringing Alo's operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling - all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times.

Operations Leader Responsibilities:

• Oversee and support execution of key operational processes.
• Investigate and root cause inventory accuracy issues, partnering with the Manager to elevate process or system gaps.
• Champion strong Operational standards for the salesfloor by leveraging business performance data.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Support a safe work environment and efficient operation.

Business Leader:

• Represent the business in meetings and on conference calls, in partnership with the General Manager.
• Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning).
• Future planning workflow business needs to protect optimal performance.

People Leader:

• Ensure that the Operations team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do.
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team.
• Establish internal & external pipeline through succession planning and recruitment strategy.
• Writes an effective schedule that prioritises the best business strategy, in partnership with the General Manager.

Business Partner:

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency.
• Collaborates and implements General/Store Manager's vision and works cross-functionally with business partners, as directed, to support all-level organisational goals.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture.

This is a full-time role with a 40-hour workweek (5 days). In an effort to build a balanced schedule that supports the needs of the business and our teams, all full-time employees must be available for opening, closing, and weekend shifts, which may be subject to change.

Qualifications:

• Prior leadership experience in retail or related industry.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Highly motivated by driving business in a fast-paced, innovative environment.
• Business-owner mindset with an entrepreneurial spirit.
• Independent work ethic, time management skills, and personal accountability.
• Aligns with and embodies Alo's Guiding Principles.
• Proof of right to live and work in the UK.