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For Companies At a Glance
- Tasks: Lead the Sales & Service team to create an exceptional guest experience.
- Company: Join Alo Yoga, a vibrant brand focused on wellness and community.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be part of a dynamic team that values personal growth and customer connection.
- Qualifications: Previous retail leadership experience and strong communication skills required.
- Other info: Full-time role with opportunities for career advancement in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. The role’s north star is ensuring that guest experience in the store is exceptional.
Responsibilities
- Sales & Service Leader: Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through assessing guest connection and product education, and coaching team members to address gaps
- Continue to build relationships with our customers daily
- Ensure effective sales floor coverage through workforce planning and leading selling initiatives
- Partner with the General Manager to build and implement the Sales & Service strategy for the store
Business Leader
- Represent the business in meetings and on conference calls, in partnership with the General Manager
- Review and monitor the budget, reporting and business data (e.g., expenses, sell-thru) and support planning processes such as quarterly business reviews and sales planning
- Plan for future needs to protect optimal performance
People Leader
- Ensure the Sales, Service, and Community team embodies Alo’s mission and Guiding Principles when communicating with visitors
- Lead with accountability, ongoing coaching, talent development, and clear communication across Operations and Visual teams
- Establish internal and external pipelines through succession planning and recruitment
- Write effective schedules that align with business strategy in partnership with the General Manager
Business Partner
- Oversee execution of deliverables on the Alo Sales and Service Model to protect operational efficiency
- Collaborate with the Store Manager and cross-functionally with partners to support organizational goals
- Navigate the organization with a balance of business needs and brand culture
Qualifications
- Prior leadership experience in retail or a related industry
- Working knowledge of MS Office (Word, Excel and Outlook)
- Excellent interpersonal and written and verbal communication skills
- Agile with the ability to handle multiple tasks in a changing environment
- Motivated by driving business in a fast-paced, innovative environment
- Entrepreneurial mindset with a business owner approach
- Independent work ethic, time management, and personal accountability
- Aligns with Alo’s Guiding Principles
- Candidates must have the right to live and work in the UK
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Management
Industries
- Retail Apparel and Fashion
Location
- Manchester, England, United Kingdom
Schedule
The Sales & Service Manager role is full-time (40 hours per week, 5 days). It includes 75% floor management and coaching, with availability for opening, closing, and weekend shifts.
Diversity & Inclusion
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by law. We support inclusion, diversity and equal opportunities in recruitment and employment and offer flexible working where possible.
Interview Process adjustments
If you require reasonable adjustments to any part of our recruitment process, please share your requirements when applying or by emailing Careers@aloyoga.com. We will accommodate to provide a fair and transparent assessment.
Privacy
For UK applicants, job applicant privacy information applies.
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Assistant Store Manager, Sales & Service Manager - Manchester employer: Alo Yoga
Contact Detail:
Alo Yoga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager, Sales & Service Manager - Manchester
✨Tip Number 1
Familiarise yourself with Alo's Guiding Principles and values. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven sales and improved guest experiences in previous roles. Use metrics and outcomes to illustrate your impact, as this will resonate well with the hiring team looking for a results-oriented leader.
✨Tip Number 3
Network with current or former employees of Alo, especially those in leadership roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your ability to manage a team effectively by sharing your coaching and development strategies. Highlight any experience you have in succession planning or talent development, as these are key aspects of the role.
We think you need these skills to ace Assistant Store Manager, Sales & Service Manager - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Assistant Store Manager position. Tailor your application to highlight how your experience aligns with Alo's expectations.
Craft a Compelling CV: Ensure your CV showcases relevant leadership experience in retail or related industries. Highlight your skills in sales, guest experience, and team management, using specific examples to demonstrate your achievements.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing guest experiences and driving sales. Mention your understanding of Alo’s Guiding Principles and how you embody them in your work ethic and leadership style.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Alo Yoga
✨Understand Alo's Guiding Principles
Before the interview, make sure you are familiar with Alo's mission and Guiding Principles. This will help you demonstrate how your values align with the company's culture and show that you are genuinely passionate about enhancing guest experiences.
✨Prepare for Sales Scenarios
Think of specific examples from your past experience where you successfully identified sales opportunities or improved guest experiences. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and ability to coach team members.
✨Showcase Your Leadership Style
As a potential Sales & Service Manager, it's crucial to convey your leadership approach. Prepare to discuss how you motivate and develop your team, ensuring they embody the company's values while achieving business targets.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about the current challenges the store faces or how success is measured in this position. This shows your proactive mindset and eagerness to contribute.
