At a Glance
- Tasks: Join our Patient Support Team to handle scanning, coding, and communication with patients and staff.
- Company: Alnwick Medical Group, a large GP practice serving over 18,000 patients.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal development.
- Other info: Join a friendly team dedicated to providing quality healthcare in rural Northumberland.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: GCSEs in Maths and English, IT skills, and customer service experience required.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity for a Patient support Team Administrator in Scanning and Coding has become available. We are looking for a friendly, flexible and proactive person to come and join our team. You will be working as part of a small team in one of the sub-departments of the Patient Support Team (Administration). The successful candidate will be required to work Monday and Tuesday 9am - 4pm and Friday 9am - 4.30pm.
Main duties of the job
Dealing with all aspects of incoming and outgoing mail and emails. Scanning and coding of incoming correspondence, forwarding to the appropriate staff member / department. Liaising with all staff at Alnwick Medical Group, patients and hospital staff
About us
We are a large GP Practice with over 18000 patients and nearly 100 members of staff. We are split over four sites, two in Alnwick, Seahouses and Embleton.
Our Mission Statement at Alnwick Medical Group is \"Better through successfully working together to provide a full rabe of primary care services for rural Northumberland\"
Job responsibilities
Job Summary
The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.
Key tasks and Responsibilities
- Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
- Be prepared to help with cover in all departments of the Administration Team.
Key results/objectives
- Contributes to ensuring patients are seen in a timely, caring and professional manner
- Supports equality and diversity of patients and colleagues
- Supports wider team with achieving their objectives where appropriate
Confidentiality
- Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
- Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.
Personal and Professional Development
- The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
- Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation
Quality
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patient needs
- Effectively manage own time, workload and resources
- Perform regular and relevant risk assessments
Health and Safety
- Follows Alnwick Medical Group policies and procedures relating to health and safety
- Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
- Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
- Effectively manages any health and safety issues raised.
Communication
- Effectively communicates with patients and colleagues,
- Comfortably and confidently communicates verbally, as well as written methods including email.
Person Specification
Qualifications
- GCSE (or equivalent) in Maths and English
- NVQ (or equivalent)
- Basic IT
- NVQ in Customer Service, Health or Business management
- Knowledgeable and skilled in the use of SystmOne or other clinical systems.
- Knowledge of GP schedules, training requirements and commitments
Knowledge and Skills
- Sound knowledge of SystmOne
- Excellent telephone manner, system knowledge & skill
- Previous read-coding experience
- Good knowledge of medical terminology
- Previous experience working within a scanning/coding role.
Experience
- Experience working with computers, and medical records systems.
- Experience of letter writing
- Experience of independent and team working
- Experience with working with computers, and medical records systems
- Experience working closely with Clinical Staff
- Experience working under indirect supervision.
- Experience of working in a GP practice
- Experience working with primary care.
Personal Qualities
- Excellent interpersonal skills
- Excellent attention to detail
- Works calmly and methodically under pressure.
- Treats patients and colleagues with dignity, respect, and equality
- Flexible, reliable, and responsive to change.
- Ability to manage workload and meet deadlines.
- Uses initiative and common sense when appropriate.
- Extremely well organised, methodical, and structured when working.
- Willingness to work multi-site when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrPatient Support Team - Scanning & Coding in Alnwick employer: Alnwick Medical Group
At Alnwick Medical Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment for our Patient Support Team. With a commitment to professional development and a focus on quality patient care, our team members enjoy flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact in the lives of our patients in rural Northumberland.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Team - Scanning & Coding in Alnwick
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Alnwick Medical Group.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Alnwick Medical Group who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Support Team - Scanning & Coding in Alnwick
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Alnwick Medical Group, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Alnwick Medical Group where specific skills might be in demand.
How to prepare for a job interview at Alnwick Medical Group
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
