At a Glance
- Tasks: Welcome patients, book appointments, and manage eConsult requests in a friendly environment.
- Company: Join Alnwick Medical Group, a dedicated team providing essential healthcare services.
- Benefits: Enjoy training, NHS service recognition, generous leave, and exclusive discounts.
- Other info: Flexible part-time hours with opportunities for growth in the healthcare sector.
- Why this job: Make a difference in patient care while developing your skills in a supportive team.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 13000 - 16000 £ per year.
Here at Alnwick Medical Group we have a team of approximately 80 members of staff working across our 4 sites, 12 of which are our Patient Support Reception Team. Due to internal progression an exciting new job opportunity for a Patient Support Team Receptionist has become available. We are looking for a friendly, flexible and proactive person to come and join us part time (up to 28 hours per week). The successful candidate will be required to work between the hours of 7.45am - 6.30pm Monday - Friday.
Main duties of the job:
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointments
- Receive and accurately record requests for home visits
- Process and distribute eConsult requests from patients
- Ensure the clinicians workload is evenly distributed
- Respond or redirect patients to most appropriate care provider if necessary
- Set-up of new patients onto the computer system
- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Ensure reception and waiting areas are kept neat and tidy
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
- Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager
- Action start and end of day procedures
- Check & respond to emails
- To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
About us:
Our mission statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"
Benefits include:
- Training Package
- Recognised continuous service within the NHS
- Generous annual leave
- Access to Bluelight discounts
Job responsibilities:
The job role will involve welcoming patients and visitors to the practice, booking patient appointments, processing eConsult requests from patients, responding or redirecting patients to the most appropriate care provider if necessary, answering incoming telephone calls, ensuring calls are documented and redirected accordingly and to carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
Experience:
- Excellent telephone manner
- Skilled in front of house working
- Good interpersonal and communications skills
- Ability to handle difficult situations
- Knowledge and Skills of medical IT systems is advantageous
Qualifications:
- GCSE (or equivalent) in Maths and English
- NVQ in Customer Service or Health related course
- GCSE or equivalent in IT
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Support Team Receptionist in Alnwick employer: Alnwick Medical Group
At Alnwick Medical Group, we pride ourselves on fostering a supportive and collaborative work environment where our team of dedicated professionals can thrive. As a part-time Patient Support Team Receptionist, you will benefit from a comprehensive training package, generous annual leave, and access to exclusive discounts, all while contributing to our mission of providing exceptional primary care services in rural Northumberland. Join us and be part of a team that values your growth and well-being, ensuring that every day is meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Team Receptionist in Alnwick
✨Tip Number 1
Make sure you research Alnwick Medical Group before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your greeting skills! As a Patient Support Team Receptionist, you'll be the first point of contact for patients. A warm, friendly approach can make all the difference, so rehearse how you'd welcome someone into the practice.
✨Tip Number 3
Prepare for common scenarios you might face on the job. Think about how you'd handle difficult situations or patient queries. This will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy, which is a bonus for this role!
We think you need these skills to ace Patient Support Team Receptionist in Alnwick
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and proactive nature in your words.
Tailor Your Application:Make sure to customise your application for the Patient Support Team Receptionist role. Highlight your relevant experience and skills, especially those that match the job description, like your excellent telephone manner and front-of-house experience.
Keep It Neat and Tidy:Just like we keep our reception areas tidy, ensure your application is well-organised and free of errors. A clean layout and clear language will make it easier for us to read and understand your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Alnwick Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Support Team Receptionist. Familiarise yourself with tasks like booking appointments and processing eConsult requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As this role involves greeting patients and handling inquiries, it's crucial to demonstrate your excellent interpersonal skills. Prepare examples of how you've successfully dealt with difficult situations or provided outstanding customer service in the past. This will highlight your ability to connect with patients and colleagues alike.
✨Practice Your Telephone Etiquette
Since you'll be answering incoming calls, practice your telephone manner before the interview. Consider role-playing with a friend to simulate common scenarios you might encounter. This will help you feel more comfortable and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you.
