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- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Join a passionate team at Alnorthumbria Veterinary Group.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Work with animals and make a difference in clients' lives every day.
- Qualifications: Previous receptionist experience and strong communication skills required.
- Other info: Part-time role with opportunities for personal growth in a caring atmosphere.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Alnorthumbria Veterinary Group.
Role Details:
- Location: To be based at our Ponteland site - Dobbies Garden Centre, Street House Farm, Ponteland, NE20 9BT
- Contract: Permanent, Part-time
- Hours: 31 hours per week
- Shift Pattern: Monday - Friday, working hours between 08.00 - 19.00, working alternate Saturday mornings 08.30 - 13.00.
The exact shift pattern is below:
- Monday: 08.00-18.30
- Tuesday: 08.00 - 19.00
- Wednesday: 08.30 - 18.00
- Thursday: OFF
- Friday: 08.00 - 18.30
- Alternate Saturdays: 08.30 - 13.00
- Sunday: OFF
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We are Looking For:
- Previous experience as a Receptionist is a must!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- And all the usual CVS Vets benefits!
Ready to join us? Click the 'Apply Now' button below.
Veterinary Receptionist - Alnorthumbria (Ponteland) in Newcastle upon Tyne employer: Alnorthumbria (Ponteland)
Contact Detail:
Alnorthumbria (Ponteland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Alnorthumbria (Ponteland) in Newcastle upon Tyne
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Alnorthumbria Veterinary Group. Familiarise yourself with their values and services so you can show genuine interest and enthusiasm during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and skills, especially how they relate to handling emotional situations and providing excellent client care.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Veterinary Receptionist - Alnorthumbria (Ponteland) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Animals: We want to see your love for animals shine through in your application. Share any relevant experiences or stories that highlight your enthusiasm for working with pets and their owners.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and how it relates to the skills we’re looking for, like communication and customer service.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and warmth. We’re looking for someone who can handle emotional situations with grace, so let your empathy come through in your words.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alnorthumbria (Ponteland)
✨Know Your Stuff
Before the interview, brush up on your knowledge about the veterinary field and the specific services offered by Alnorthumbria. Familiarise yourself with common animal care practices and be ready to discuss how you can contribute to the team.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've provided support or comfort to clients. This will demonstrate your ability to connect with pet owners during tough times.
✨Practice Your Communication Skills
Since the role involves managing communication and client interactions, practice articulating your thoughts clearly. You might want to role-play common scenarios, like answering phone inquiries or greeting clients, to showcase your professionalism and warmth.
✨Be Ready for Teamwork Questions
Teamwork is key in this role, so expect questions about how you work with others. Think of specific instances where you've collaborated effectively with colleagues, and be prepared to discuss how you can contribute positively to the team dynamic at Alnorthumbria.