At a Glance
- Tasks: Provide exceptional overnight service and ensure a welcoming experience for guests.
- Company: Almondsbury Inn & Lounge, a stylish hotel with a vibrant atmosphere.
- Benefits: Competitive pay, discounts on food and beverages, and meals provided during shifts.
- Other info: Enjoy career growth opportunities and celebrate milestones with us.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 28103 - 34348 £ per year.
Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.
The Role of Guest Service Assistant - Nights
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight.
Ensuring that the hotel is ready and in great shape for guests in the morning.
The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell.
You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.
The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.
Job Overview
As a
Guest Service Assistant Nights , you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests.
You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
- #J-18808-Ljbffr
Guest Service Assistant - Nights in Bristol employer: Almondsbury Inn & Lounge
Almondsbury Inn & Lounge is an exceptional employer that prioritises employee growth and development, offering a supportive environment where you can thrive in your career as an Assistant Manager. With a focus on delivering outstanding guest experiences, our team enjoys a vibrant work culture complemented by generous benefits such as discounted stays, meals on duty, and recognition for achievements. Located in Bristol, this role provides the perfect opportunity to make a meaningful impact while enjoying a rewarding career in hospitality.
Contact Details:
Almondsbury Inn & Lounge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Nights in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Almondsbury Inn & Lounge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Almondsbury Inn & Lounge
Don't be shy about reaching out to Almondsbury Inn & Lounge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant - Nights in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Almondsbury Inn & Lounge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Almondsbury Inn & Lounge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
