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- Tasks: Welcome guests, check them in, and provide top-notch service throughout their stay.
- Company: Almondsbury Inn & Lounge, a stylish hotel with a vibrant atmosphere.
- Benefits: Competitive pay, discounts, meals on duty, and recognition for your hard work.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills; training provided for the right attitude.
- Other info: Flexible hours and opportunities for growth in the hospitality industry.
The predicted salary is between 11 - 13 £ per hour.
Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a positive impact on our guests. The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
Skills:
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
- Professional phone etiquette and customer service skills
- Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position. Please note that this is not an exhaustive list of responsibilities or skills required for this position.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Flexible Contract Up to £12.21 per hour
Guest Service Assistant - Bristol employer: Almondsbury Inn & Lounge
Contact Detail:
Almondsbury Inn & Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Almondsbury Inn & Lounge. Understand their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, a warm smile goes a long way!
✨Tip Number 3
Be adaptable! The job description mentions being an all-rounder, so be ready to showcase your flexibility during the interview. Share examples of times you've successfully juggled multiple tasks or adapted to unexpected situations in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Guest Service Assistant. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Guest Service Assistant - Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests smile.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had and how they relate to being a Guest Service Assistant. We love seeing how you connect your background to what we do!
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and bullet points where necessary to make it easy for us to read. Remember, first impressions count!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Almondsbury Inn & Lounge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant. Familiarise yourself with the hotel’s services, amenities, and local attractions so you can confidently discuss how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the demands of the role.
✨Practice Your Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Emphasise Adaptability and Teamwork
The job requires being an all-rounder, so be ready to discuss how you adapt to different situations and work well within a team. Share specific instances where you successfully collaborated with others or adjusted to unexpected changes during busy periods.
