At a Glance
- Tasks: Provide reception and admin support in a busy medical practice.
- Company: Join a friendly village surgery with a supportive team.
- Benefits: Free parking, NHS pension, and bluelight discounts.
- Other info: Full training provided; flexible hours available.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: GCSEs in English & Maths; empathy and listening skills are key.
The predicted salary is between 20000 - 30000 £ per year.
We are recruiting for a medical receptionist to join our friendly and busy team. This role provides reception and administrative support to the whole practice. Customer service experience and IT skills are essential. A knowledge of primary care and the IT system (System One) would be an advantage but not essential as training is provided. Good written and oral communication skills are also essential as well as good time management and organisational skills to prioritise your workload, along with an understand of, and commitment to, patient confidentiality.
Main duties of the job
Welcoming patients to the surgery and providing a friendly andprofessional reception service.Answering incoming telephone calls promptly and dealing with a widerange of patient queries. Booking, cancelling and rearranging GP, nurse and other clinicalappointments. Supporting patients with general enquiries and directing them tothe appropriate service. Take accurate messages and relaying information to the relevantteam members. Managing the reception area and assisting patients with check-inand other administrative queries. Liaising with GPs, nurses, administrative staff and otherhealthcare professionals. Maintaining accurate and confidential patient records. Handling sensitive and sometimes challenging conversations calmly, respectfully and professionally. Following practice procedures relating to confidentiality,safeguarding, information governance and patient care. Carrying out general administrative duties to support the smoothrunning of the practice.
About us
We are a very busy village surgery with around 6,300 patients. Almondbury is a three partner practice, supported by two salaried GPs, two ANPS , a nursing team and experienced admin staff.
Our reception team fulfil an essential role in the running of the practice and is often the firstpoint of contact for our patients. We strive to provide a professional and helpful service.
Job responsibilities
Please see receptionist job description attached to this advert in supporting documents.
Full training will be provided.
Qualifications
- GCSE A to C in English & Maths or equivalent
- Qualification in customer care
Experience
- The successful candidate will have a kind, friendly manner who shows understanding and empathy. Will be able to stay calm and professional, with excellent listening skills. Accuracy and attention to detail is essential. Ability to manage working in a busy environment, be organised and can prioritise workload. We are looking for someone who can be part of a team and can also work on their own initiative.
- Excellent communications skills, written and verbal are expected, in order to fulfil the role. Must be confident in using computers and telephone systems. Reliability and flexibility essential. Be able to show an understanding of patient confidentiality and handling sensitive information. Must have strong multi-tasking skills.
- Previous reception experience working in a GP practice or NHS service desirable.
- Full training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical receptionist in Huddersfield employer: Almondbury Surgery
Almondbury Surgery is an excellent employer, offering a supportive and friendly work environment for medical receptionists. With a commitment to employee growth through comprehensive training and flexible working hours, we ensure our team can thrive while providing exceptional care to our 6,300 patients. Enjoy benefits such as free parking, NHS pension, and exclusive discounts, all within a vibrant village setting that fosters community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Medical receptionist in Huddersfield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Almondbury Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Almondbury Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Almondbury Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical receptionist in Huddersfield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Almondbury Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Almondbury Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Almondbury Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Almondbury Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Almondbury Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Almondbury Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
