At a Glance
- Tasks: Maximise debt collection through efficient and professional service, working with tenants and agencies.
- Company: Almond Housing Association, committed to community and customer care.
- Benefits: 34 days leave, hybrid working, pension scheme, and wellness initiatives.
- Other info: Dynamic role with opportunities for personal development and a positive workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in debt recovery or income collection, strong communication skills.
The predicted salary is between 32427 - 39633 £ per year.
Leave 34 days rising to 39 Hybrid Working and 9DF Defined Contribution Pension Scheme Staff Benefits available after completion of probation period.
Job Purpose
To maximise the collection of rental and other housing-related debts by providing an efficient and professional debt recovery service. The postholder will work proactively with current and former tenants, customers and external agencies to recover outstanding debt, minimise financial loss to the Association and ensure all recovery activity is carried out in line with the Association's policies, procedures and relevant legislation.
Principal Duties & Responsibilities
- Maximise the collection of rental and other housing-related debts by providing an efficient and professional debt recovery service.
- Work proactively with current and former tenants, customers and external agencies to recover outstanding debt.
- Minimise financial loss to the Association and ensure all recovery activity complies with relevant legislation, regulatory requirements and the Association's policies and procedures.
- Prepare reports, write-off recommendations and statistical information as required.
- Respond to customer enquiries relating to debt recovery in a professional, empathetic and customer-focused manner.
- Contribute to continuous improvement of debt recovery processes and service delivery.
- Undertake any other duties as reasonably required to support the organisation.
Key Relationships – Internal & External
- Housing Management
- Finance
- Solicitors
- External Debt Recovery Agencies
- Other Customers and Stakeholders
General
- Be aware of and adhere to Almond Housing Association policies at all times.
- Take part in progress/performance reviews throughout the year.
- Cooperate with other Almond Housing Association departments to achieve good outcomes for our residents, applicants, colleagues, and contractors.
- Attend training courses and complete online training modules as required to meet the requirements of the post.
- Take responsibility for own personal development, seeking out opportunities to learn new skills.
- Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the business.
Health & Safety
- Ensure that Health and Safety guidelines and fire regulations are strictly adhered to.
- Comply with safe working practices as defined by Almond Housing Association.
- Complete training as and when required.
- Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work.
- Report any accidents, incidents or near misses as soon as reasonably practicable.
Other
- Apply the Almond Housing Association values and behaviours to every aspect of the role at all times.
- Protect and enhance the interests and reputation of Almond Housing internally and externally.
Person Specification
Essential (E) Desirable (D)
- Experience of debt recovery, income collection or credit control (E)
- Demonstrable experience of applying policies, interpreting guidelines (E)
- Experience of debt recovery within a housing association or local authority (D)
- Experience of working with external debt recovery agencies and legal processes (D)
- Understanding of confidentiality and data protection requirements (E)
- Knowledge of housing legislation and debt recovery procedures (D)
- Excellent communication and negotiation skills (E)
- Ability to manage a varied workload and prioritise effectively (E)
- Good IT skills, including experience of housing management or finance systems (E)
- Ability to maintain accurate records and produce reports (E)
- Customer-focused approach with the ability to deal sensitively with difficult situations (E)
- Negotiating realistic repayment plans (D)
- Excellent organisational and planning skills to cope with a varied workload and the ability to handle change and prioritise work accordingly (E)
- Ability to work under pressure and prioritise work to meet deadlines (E)
- Committed to ensuring high standards (E)
- Committed to our values of: Work together, Open to change, Respect, Kindness (E)
- Confident in own skills and abilities and able to work as part of a team or on own initiative (E)
Additional Requirements
Interaction with customers who may present challenging behaviours.
Additional Benefits
Include 9-day-fortnight, cost towards gym membership, cycle to work and wellbeing initiatives including EAP.
Debt Recovery Officer (Fixed Term Contract) in Livingston employer: Almond Housing Association
At Almond, we pride ourselves on being a small organisation that makes a significant impact in our communities. As a Property Officer, you'll enjoy a supportive work culture that values collaboration, respect, and continuous improvement, while benefiting from a strong work/life balance, hybrid working options, and a commitment to employee wellbeing. Join us in delivering high-quality homes and excellent customer service, and take advantage of opportunities for professional growth within a values-led environment.
Contact Details:
Almond Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer (Fixed Term Contract) in Livingston
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We think you need these skills to ace Debt Recovery Officer (Fixed Term Contract) in Livingston
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