At a Glance
- Tasks: Manage theatre operations and ensure an exceptional customer experience for every show.
- Company: Dynamic theatre venue committed to diversity and excellence.
- Benefits: Competitive salary, flexible hours, and a vibrant work environment.
- Other info: Join us in shaping a diverse and inclusive team!
- Why this job: Lead a passionate team and create unforgettable experiences for audiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for a Front of House Manager who will be responsible for the successful operational management of the theatre Front of House (FOH), managing an average of four shows per week, maximising income from FOH activities and venue management including cleaning and day-to-day maintenance of theatre FOH areas. The Front of House Manager is a key operational leader within the venue, and we are looking for someone who can be self-motivated, with a collaborative and practical approach, flexible with a strong focus on solutions and a positive outlook to ensure delivery of an excellent customer experience.
Key Responsibilities:
- Staff Management: Oversee the FOH team to ensure we provide the highest level of customer service to our audiences, giving everyone who enters the building the best possible welcome and experience. Line manage the FOH team including the Deputy FOH Manager, Duty Managers, FOH Assistants and Security & Fire Officer(s), consulting with the Head of Operations as appropriate.
- Operations: Attend dress rehearsals and liaise with Stage Management to compile key show information including running times, late entry points and content warnings. Ensure this information is shared with all the customer-facing team. Work with the Access Coordinator to plan and deliver access events, including Health & Safety. Lead by example whilst on duty, informing the Head of Production and Ops Team when Health & Safety issues are not being addressed. Be responsible for the well-being and safety of the audience.
We are committed to building a team that reflects the true diversity of the world today. As part of this commitment, we especially encourage applications from individuals of the global majority.
Submit your application by Tuesday 1st September at 12pm via Front of House Manager Application Form.
Front of House Manager in London employer: ALMEIDA THEATRE
Almeida Theatre is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Employees benefit from opportunities for professional growth, a supportive environment, and the chance to contribute to a renowned arts institution, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in London
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We think you need these skills to ace Front of House Manager in London
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