At a Glance
- Tasks: Provide tech support and troubleshoot issues for end users in a dynamic environment.
- Company: Join a leading company with a focus on innovation and customer service.
- Benefits: Enjoy a competitive salary, excellent benefits, and flexible working hours.
- Why this job: Kickstart your career in tech while making a real difference for users.
- Qualifications: 3rd Level Qualification, desktop support experience, and strong customer service skills.
- Other info: Great opportunity for growth with a supportive team and varied work patterns.
The predicted salary is between 30000 - 42000 £ per year.
Location: Craigavon
Hours: 37.5 Hours per week (see further information below regarding working pattern)
Salary: Competitive plus an excellent Benefits Package
Business Unit: Central Services
Open To: Internal and External Applicants
Ref No.: HRJOB11226
The Role
The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills.
What we are looking for
- Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.
- 3rd Level Qualification (or equivalent)
- Full current driving licence
- Experience in Desktop Support
- Working knowledge of Microsoft Office products
- Proficiency in the use of Active Directory and Windows Operating Systems
- VDI Desktop Support Experience
- Smart phone configuration experience
Further Information
For more information on essential and desirable criteria, please review the job description attached to the online job posting.
Working Hours and Pattern
The successful applicant’s working hours will be 09.00 – 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 – 17:00 Mon-Fri & 13.00 to 21.00 Mon-Fri (1 week per month).
Apply Now
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date
We will no longer be accepting applications after 5pm on Monday 2nd February 2026.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Support Technician (Triage) in Craigavon employer: Almac Group
Contact Detail:
Almac Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician (Triage) in Craigavon
✨Tip Number 1
Get to know the company! Research Almac and understand their values, mission, and the specifics of the Support Technician role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since this role requires technical abilities, brush up on your diagnostic techniques and be ready to demonstrate them. You might even want to prepare a few examples of past experiences where you resolved issues effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Almac. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! Make sure your CV is tailored to highlight your relevant experience in desktop support and customer service. Upload it in PDF format as requested, and don’t forget to showcase your knowledge of Microsoft Office and Active Directory.
We think you need these skills to ace Support Technician (Triage) in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight how your skills and experiences align with the Support Technician role. We want to see how you can bring your desktop support experience and technical troubleshooting abilities to our team!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office, Active Directory, and any VDI Desktop Support experience. We love seeing candidates who can demonstrate their technical know-how right from the get-go!
Keep It Professional: When writing your application, keep it clear and professional. Use a PDF format for your CV if possible, as it helps us maintain the formatting and makes it easier to read. We appreciate a well-organised application!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Almac Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office products, Active Directory, and Windows Operating Systems. Be ready to discuss your experience in desktop support and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to share examples of how you've provided excellent customer service. Think about times when you resolved issues effectively and how you communicated with users during the process.
✨Understand the Role's Requirements
Familiarise yourself with the job description and the specific responsibilities of a Support Technician (Triage). This will help you tailor your answers to show that you understand what the company is looking for and how you can meet those needs.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the working pattern, and the tools you'll be using. This shows your interest in the role and helps you determine if it's the right fit for you.