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- Tasks: Ensure smooth computer operations and provide top-notch support to users.
- Company: Leading healthcare tech company with a focus on innovation.
- Benefits: Competitive pay, excellent benefits package, and supportive work environment.
- Why this job: Join a dynamic team and make a difference in healthcare technology.
- Qualifications: 3rd Level Qualification and experience in Desktop Support required.
- Other info: Applications close on 2nd February 2026.
The predicted salary is between 30000 - 42000 £ per year.
A leading healthcare technology company is looking for an IS Support Technician in Craigavon. This role focuses on ensuring proper computer operation and providing excellent customer service to resolve end user issues.
Candidates must have a 3rd Level Qualification and experience in Desktop Support. Familiarity with Microsoft Office, Active Directory, and VDI Desktop support is essential.
The position offers competitive pay and an excellent benefits package. Applications close on 2nd February 2026.
IT Support Technician (Triage & Escalation) in Craigavon employer: Almac Group
Contact Detail:
Almac Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Triage & Escalation) in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech field and let them know you're on the hunt for an IT Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Microsoft Office, Active Directory, and VDI Desktop support. We want you to feel confident when discussing your experience and how it relates to the role. Practice common interview questions and think about how you can showcase your customer service skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the IS Support Technician role. Plus, it shows that you’re serious about joining our team. Don’t miss out on this chance to land a fantastic job with great benefits!
We think you need these skills to ace IT Support Technician (Triage & Escalation) in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Desktop Support and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your familiarity with Microsoft Office, Active Directory, and VDI Desktop support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who can connect their personal experiences to the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the job. This helps us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Almac Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, Active Directory, and VDI Desktop support. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also use them effectively.
✨Customer Service is Key
Since this role focuses on providing excellent customer service, think of examples where you've gone above and beyond to help a user. Prepare to share these stories during the interview to demonstrate your commitment to resolving end-user issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice answering questions like, 'How would you handle a situation where a user is frustrated with their computer?' This will help you articulate your thought process clearly.
✨Show Enthusiasm for Healthcare Tech
Research the company and its impact on healthcare technology. Showing genuine interest in how your role as an IT Support Technician contributes to better patient care can set you apart from other candidates. It’s all about connecting your skills to their mission!
