Almac Group in Craigavon is seeking a Product Support Specialist within the Digital Transformation team to deliver responsive, frontline support for our software products to internal and external users across the clinical trial lifecycle.
You will handle a high-volume ticketing desk, taking ownership from intake to resolution, investigate issues, escalate when needed, and work with product owners and tech teams to restore service quickly. Occasional on-call duties may apply.
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Global Product Support Specialist, Digital Transformation in Craigavon employer: Almac Group
Almac Group is an exceptional employer located in Craigavon, offering a dynamic work culture that fosters innovation and collaboration within the Pharma and Healthcare sectors. Employees benefit from comprehensive professional development opportunities, a commitment to employee well-being, and the chance to make a meaningful impact on healthcare solutions. Join us to be part of a forward-thinking team dedicated to continuous improvement and excellence in digital solutions.
