Support Technician (Triage) Location: Craigavon Hours: 37.5 Hours per week (see further information below regarding working pattern) Salary: Competitive plus an excellent Benefits Package Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB11711 The Role The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills. What we are looking for: Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK. 3rdLevel Qualification (or equivalent) Full current driving licence Experience in Desktop Support Working knowledge of Microsoft Office products Proficiency in the use of Active Directory and Windows Operating Systems VDI Desktop Support Experience Smart phone configuration experience Further Information For more information on essential and desirable criteria, please review the job description attached to the online job posting. The successful applicants working hours will be 09.00 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 17:00 Mon-Fri
Support Technician (Triage) TLNT1_NI employer: Almac Group Ltd
Almac Group is an exceptional employer, offering a dynamic and collaborative work environment that prioritises employee development and career progression. With a focus on innovative eClinical solutions, employees have the opportunity to contribute to meaningful projects that advance human health while enjoying competitive salaries and a supportive culture in locations like Craigavon and Charnwood.
