At a Glance
- Tasks: Support clinical study sites using IXRS technology for enrolment and data management.
- Company: Join Almac Group, a global leader in advancing human health.
- Benefits: Enjoy professional coaching, competitive pay, and flexible working hours.
- Other info: Flexible hours with excellent career progression opportunities.
- Why this job: Develop customer service and analytical skills while making a real impact in clinical research.
- Qualifications: GCSE in Maths and English, plus customer service experience.
The predicted salary is between 27000 - 33000 £ per year.
Who we are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Description
- Location: Craigavon
- Hours / Shifts: 37.5 Hours Per Week - Monday-Thursday flexi core hours 10am-4pm AND Sunday 5am-1pm
- Business Unit: Clinical Technologies
- Open To: Internal & External Candidates
- Ref No: HRJOB11819
- Salary: Competitive
The Opportunity
We are recruiting for an IRT Customer Solutions Specialist Level 1 to join our Systems Management team within Project Services at our global headquarters in Craigavon. In this role, you will act as the first point of escalation for clinical study sites participating in global clinical trials using IXRS technology. This technology supports subject enrolment, randomisation, drug inventory management and the recording of subject data. You will provide timely support to sites utilising IRT technology while carrying out a range of activities including Data Management, Inventory Management and User Security Management. The role offers an excellent opportunity to develop customer service, analytical thinking and problem-solving skills while gaining valuable experience within the clinical research environment.
Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long-term career progression across the Almac Group. Our approach is simple: we support, develop and reward our people, build fulfilling careers and together we advance human health.
What you need to be successful
- Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
- GCSE (or equivalent) in Mathematics and English Language, Grade C or above
- Previous experience within a customer facing role within a service industry
Additional Information
The working pattern for this role is flexible working Monday to Thursday, with core hours of 10am to 4pm, and a fixed shift on Sundays from 5am to 1pm.
How to apply
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date
We will no longer be accepting applications after 5pm on Tuesday 8 September 2026.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Skills: Data Management, Inventory Management, Customer Services
Benefits: Professional Coaching, Attractive Compensation Package, Relocation Assistance, Lunch & Learns, Employee Recognition, Employee Referral Bonus, Death in Service
IRT Customer Solutions Specialist Level 1 in London employer: Almac Group Ltd
Almac Group is an exceptional employer, offering a dynamic and supportive work environment in Craigavon, where employees can thrive in their careers while contributing to advancements in human health. With flexible working hours, a strong focus on professional development, and a commitment to employee well-being, Almac fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the clinical research field.
StudySmarter Expert Advice🤫
We think this is how you could land IRT Customer Solutions Specialist Level 1 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Almac Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Almac Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IRT Customer Solutions Specialist Level 1 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Almac Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Almac Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Almac Group Ltd!
How to prepare for a job interview at Almac Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
