At a Glance
- Tasks: Provide front-end support for Almac software products and resolve product-related issues.
- Company: Join Almac Group, a global leader in advancing human health.
- Benefits: Enjoy free onsite tea/coffee, employee recognition, and opportunities for advancement.
- Other info: Collaborative culture with excellent career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while supporting vital patient data.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 29700 - 36300 £ per year.
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Location: Craigavon
Hours: 37.5 hours per week
Business Unit: Clinical Services
Open To: Internal & External Candidates
Ref No: HRJOB11774
Salary: Competitive
The Opportunity
Working as part of the Digital Transformation team based in our global headquarters in Craigavon, the Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products. This role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enable them to quickly assess and resolve issues. Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long-term career progression across the Almac Group. Our approach is simple we support, develop and reward our people, build fulfilling careers and together we advance human health.
What you need to be successful
Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK. 5 GCSE subjects (to include English Language and Mathematics) at Grade C or above (or equivalent). Previous experience within a customer facing role. Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook and PowerPoint).
How to apply
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date
We will no longer be accepting applications after 5pm on Tuesday 25 August 2026.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Skills: Microsoft Office, Client Facing, Customer Services
Benefits: Free onsite tea/coffee, EAP (Employee Assistance Programme), Opportunities for Advancement, Attractive Compensation Package, Employee Recognition, Employee Referral Bonus, Death in Service
Product Support Specialist Digital Transformation in Craigavon employer: Almac Group Ltd
Almac Group is an exceptional employer, offering a dynamic and collaborative work environment that prioritises employee development and career progression. With a focus on innovative eClinical solutions, employees have the opportunity to contribute to meaningful projects that advance human health while enjoying competitive salaries and a supportive culture in locations like Craigavon and Charnwood.
