Security Guard in Stratford-upon-Avon

• Now hiring
• Security Guard
• Contract

We are seeking a professional and experienced Security Guard to join our team and deliver security services, supporting a client in securing property and internal high-value assets.

Luxury retail experience is beneficial but not essential.

If you are disciplined, reliable, and passionate about working in a high-profile environment, this role is for you!

Key Responsibilities

• Access control and secure the premises, including entrances, exits, and high-value merchandise areas.
• Greet customers with a professional and welcoming demeanour.
• Prevent theft, vandalism, and other potential risks by maintaining a strong security presence and staying alert to suspicious behaviour.
• Collaborate with store management and staff to ensure a smooth and safe shopping experience for all clients.
• Conduct regular security checks, including CCTV monitoring and perimeter patrols.
• Respond promptly to incidents or emergencies, following established procedures.
• Maintain detailed reports of security incidents and daily activity logs.
• Assist in loss prevention strategies and support the store in inventory control processes.

Qualifications & Skills

• Valid SIA license.
• Previous experience in a security role, preferably in retail or luxury environments.
• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Knowledge of security procedures, loss prevention techniques, and incident management.
• Physically fit and capable of standing for extended periods.
• Professional appearance and behaviour in line Alma standards.

Why Join Us?

• Work in a prestigious retail environment where your professionalism is highly valued.
• Competitive salary and opportunities for career growth in the security industry.
• Comprehensive training and support from an experienced operations security team.
• Opportunity for more ad hoc work and overtime.

Job Description

• Role: Operations Manager, Alma Risks
• Reports to: Alma Risks Senior Management Team

Remuneration: £50,000-£60,000 plus bonus and benefits.

Role Summary

Ensure the effective and efficient delivery of security services in the UK and abroad.

The Operations Manager will oversee the day-to-day delivery of operations, staffing, and serves as the main interface between clients, consultants, and internal stakeholders.

• MAIN ACTIVITIES
• Day-to-Day Operations: Manage daily security operations, including domestic and international assignments, ensuring consistent service delivery.
• Consultant Sourcing & Management: Identify, assess, and onboard consultants for specialised security tasks. Maintain an up-to-date database of security consultants.
• Pre-Deployment Preparation: Conduct pre-deployment briefings for consultants and ensure teams are well-prepared for assignments.
• Team Welfare & Reliability: Act as a point of contact for deployed consultants, ensuring their welfare, reliability, and commitment throughout their deployment.
• Operational

Planning: Develop and maintain operational plans, assignment instructions, and health and safety briefings.

Ensure teams are equipped with the necessary resources and training.

• Emergency Procedures: Maintain and update emergency procedures for deployed teams, including medical and evacuation plans.
• Client

Engagement: Communicate with clients on operational security matters, provide detailed briefings, and ensure understanding of risk assessments, security plans, and client expectations.

• Operational Reporting: Manage the creation and distribution of regular and ad-hoc reports for clients.
• Logistical Support: Respond to deployed teams' requests for logistical and operational support, ensuring timely and effective assistance.
• Invoicing & Supplier Management: Prepare client invoices, review and approve consultant and supplier invoices, and negotiate with suppliers as necessary.
• Training & Compliance: Support internal and client training, ensuring all team members are up-to-date on compliance and operational standards.
• Business Development: Actively engage in client relationship management and contribute to business growth.
• COMPETENCIES
• Client Engagement
• Handle complex client issues and maintain client relationships.
• Ensure high levels of client satisfaction, soliciting feedback and addressing concerns promptly.
• Promote additional services to clients and manage capacity to meet increased demand.
• Operational Responsibility
• Maintain budget oversight for operational activities and ensure expenditures align with company policies.
• Responsible for the procurement of equipment, supplies, and resources for security operations.
• Propose and implement operational improvements in line with company strategy.
• Decision-Making & Autonomy
• Work within established policies and frameworks, but make informed decisions regarding operational challenges.
• Manage diverse and complex tasks, ensuring sound judgment in resolving issues.
• Knowledge & Skills
• Expertise in security operations, risk management, and consultancy practices.
• Strong proficiency in managing financial budgets, client contracts, and operational documentation.
• Bachelor's degree or relevant experience with experience in the security or risk management industry.
• Understanding of ISO 9001, ISO27001 helpful
• Must be competent using IT
• Management
• Lead and manage the performance of the operations team, ensuring clear objectives and high productivity.
• Select and manage consultants to deliver high-quality results on time and within budget.
• Planning
• Plan and oversee complex operations, balancing strategic and tactical needs.
• Ensure team activities are aligned with long-term operational goals and client needs.
• Analysis & Risk Management
• Analyse operational challenges and implement risk management strategies in line with ISO 31000.
• Intellectual curiosity: continuously update knowledge of international security best practices and trends.
• Results-Oriented
• Set and exceed operational goals, contributing to the overall success of Alma.
• Demonstrate proactive leadership in improving efficiency, quality, and client satisfaction.
• Additional Details
• Willingness to travel, including to hostile environments, as required.
• On-call responsibilities for emergency operational support.

Alma is built on insight, integrity, and action. We’re looking for people ready to take on complex challenges and help our clients navigate them with clarity and purpose.

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