At a Glance
- Tasks: Supervise the Reception Team and manage patient enquiries in a busy healthcare setting.
- Company: Friendly semi-rural GP practice in Romsey with a supportive team culture.
- Benefits: Enjoy coffee breaks, birthday leave, and social events with a dedicated team.
- Other info: Join a dynamic team of 45 staff members with great career growth opportunities.
- Why this job: Make a difference in patient care while developing your leadership skills.
- Qualifications: Experience in healthcare reception and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Reception Supervisor to oversee and support the delivery and running of the current Reception Team of 6. We are a semi-rural Practice in Romsey and have a patient list size of 16,100. We welcome applications to join our busy but friendly Team.
Main duties of the job:
- Supervise and support the Reception Team and answer telephone calls.
- Work closely with the Management Team to maintain an efficient delivery of service to our patient population.
About us:
The Practice has a team of approximately 45 members of staff - GPs, Nurses, Healthcare Assistants, Phlebotomists, Reception, Admin, Dispensary and Management Team. We have Practice coffee breaks, birthday leave and social functions.
Job responsibilities:
- Supervise and support the Reception Team.
- Answer telephones to book appointments, answer patient enquiries and report on test results.
- Monitor telephone appointment requests and assign to the relevant Team member.
- Assist with the eConsult submissions and assign to the relevant Team member.
- Ensure Reception is appropriately staffed by planning and implementing rotas to meet demand.
- Support implementation of Practice policies and procedures, including signposting to appropriate services.
- Help manage patient queries and feedback in a professional and timely manner.
- Monitor telephone calls and identify pressures and escalate to the Management Team.
- Liaise with the Management Team to ensure the smooth running of the Reception Team.
Person Specification:
- Previous experience working in a GP practice or similar healthcare reception/administration.
- Experience in supervising or leading a team.
- Excellent communication and interpersonal skills with a calm and professional manner.
- Strong organisational skills and ability to prioritise in a busy environment.
- Ability to work under pressure.
- Proactive problem solving and willingness to support colleagues.
- Knowledge of NHS General Practice processes including appointment systems.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Supervisor in Romsey employer: Alma Road Surgery
Join our semi-rural Practice in Romsey, where we pride ourselves on a supportive and friendly work environment. As a Reception Supervisor, you will benefit from a close-knit team culture, opportunities for professional growth, and unique perks such as practice coffee breaks and birthday leave, all while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Romsey
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Alma Road Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Alma Road Surgery.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Reception Supervisor in Romsey
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Alma Road Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Alma Road Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Alma Road Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Alma Road Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Alma Road Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Alma Road Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
