At a Glance
- Tasks: Coordinate engineer schedules and manage customer service requests in a fast-paced environment.
- Company: Join a busy and established team at Alma Personnel in Yeovil.
- Benefits: Gain valuable experience in service operations and enhance your organisational skills.
- Other info: Perfect for those who thrive in dynamic settings and enjoy problem-solving.
- Why this job: Be the key player in ensuring smooth service operations and customer satisfaction.
- Qualifications: Experience in service administration and strong communication skills are preferred.
The predicted salary is between 23400 - 28600 £ per year.
Alma Personnel are pleased to announce we are currently recruiting for a Service Controller to join a busy and established team in Yeovil. This is an excellent opportunity for someone who enjoys a varied, fast-paced role where communication, organisation and problem-solving are key. As Service Controller, you will play an important part in keeping day-to-day service operations running smoothly. From arranging engineer visits and responding to customer enquiries to managing breakdown requests and maintaining accurate records, you will be at the heart of the operation.
Your responsibilities will include:
- Coordinating engineer diaries and allocating jobs to ensure workloads are managed effectively.
- Handling incoming customer service requests and breakdown enquiries, arranging suitable engineer attendance.
- Managing urgent call-outs and planned maintenance visits, ensuring work is prioritised appropriately.
- Keeping customers updated on appointments, engineer availability and job progress.
- Maintaining accurate service records, ensuring all relevant information is captured for job completion and invoicing.
- Building strong working relationships with engineers, customers, suppliers and colleagues across the business.
- Producing regular reports to monitor service activity and departmental performance.
- Supporting the commercial performance of the department through effective cost and revenue monitoring.
About You: We are looking for someone who is naturally organised, methodical and enjoys being the person who keeps things on track. You will be confident managing competing demands, communicating with different people and finding solutions when plans need to change. Ideally, you will bring:
- Previous experience in service administration, service planning, scheduling or coordination.
- The ability to manage a busy workload and make sensible decisions about priorities.
- Excellent communication skills and a confident, professional telephone manner.
- Strong IT skills, including Microsoft Word, Excel and Outlook.
- A good eye for detail and the ability to maintain accurate records.
- A flexible and practical approach, with the ability to respond positively to changing situations.
- A customer-first attitude and the confidence to take responsibility for resolving queries.
If you feel you are suitable for this role, please apply now stating why.
Service Controller employer: Alma Personnel
As a leading player in the deep-sea import sector, we pride ourselves on fostering a collaborative and dynamic work environment that values attention to detail and customer satisfaction. Our employees benefit from comprehensive training and development opportunities, ensuring they grow alongside the company while enjoying a supportive culture that encourages teamwork and innovation. Located in a vibrant area with easy access to transport links, we offer a unique chance to be part of a dedicated team that plays a crucial role in the retail import landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alma Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alma Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alma Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Alma Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alma Personnel!
How to prepare for a job interview at Alma Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
