Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis.
The hours of work are Mon-Fri 8:30am-4:30pm.
The main duties of a Sales Support Administrator are:-
- Acting as the first point of contact for customer enquiries - products, pricing, order status, lead times, and delivery schedules
- Resolving concerns, complaints, and issues
- Providing product information
- Coordinating with production, purchasing, scheduling, and despatch
- Preparing and following up on quotes
- Processing customer orders
- Managing account information and preparing reports
- Identifying opportunities for up selling and cross-selling
- Outbound calling and contacting existing/old customers
- Maintaining customer records, pricing information and sales activity within the CRM
- Reviewing incoming orders and monitoring order progress from receipt through to shipment
- Generating sales reports and forecasts
- Assisting with inventory related enquiries and product availability checks
There is NO cold calling required for this role.
Qualifications and Experience:-
- Knowledge of estimating, quoting, and order systems
- Experience within a Sales Support role
- Manufacturing experience
- Good IT skills
- Clear and confident telephone manner
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Sales Support Administrator employer: Alma Personnel
As a leading player in the deep-sea import sector, we pride ourselves on fostering a collaborative and dynamic work environment that values attention to detail and customer satisfaction. Our employees benefit from comprehensive training and development opportunities, ensuring they grow alongside the company while enjoying a supportive culture that encourages teamwork and innovation. Located in a vibrant area with easy access to transport links, we offer a unique chance to be part of a dedicated team that plays a crucial role in the retail import landscape.
