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- Tasks: Lead a team to boost performance and manage collections effectively.
- Company: Join a dynamic Sheffield-based company focused on excellence in collections.
- Benefits: Enjoy excellent career progression, competitive salary, and great company perks.
- Why this job: Make an impact by motivating a team and enhancing individual performance in a supportive environment.
- Qualifications: Experience in debt recovery, strong communication skills, and a self-motivated attitude are essential.
- Other info: Work Monday to Saturday, with flexible hours between 9am and 8pm.
Alma Personnel have been tasked with recruiting for their Sheffield based client for an experienced Collections Manager to be based at their offices.
You will already have excellent communication skills in writing and verbal and possess the confidence and drive to improve individual performance through training.
Tasks:
- Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
- Supervision of the contact centre and its personnel, maintaining business standards and resolving issues as they arise.
- Organising and prioritising workloads to achieve agreed targets and objectives.
- Provide formal and informal feedback to individuals as necessary.
- Incentivising, motivating, guiding and leading staff in their day to day performance to ensure KPI’s are met and reporting any deviation of this to the Collections Manager.
- Providing coaching, additional training and ongoing support to existing staff as necessary to ensure the required levels of performance are maintained.
- Recording and maintaining up to date data in a timely manner, liaising with the collections manager if any further action is needed.
- Assisting with recruitment, induction and training of new employees.
- Provide management support and collaboration to the Company’s clients.
- Assist the collections manager with day to day management of the collections teams and development of new processes and procedures.
Required skills and experience:
- Debt recovery and collection experience
- Excellent communication skills
- High level of written and verbal communication
- Professional
- Self-motivated
- Be able to work towards set targets
- Revenue and Collection performance
- Attendance / Punctuality
Monday to Saturday, five day working week 37.5 hours within the hours of 9am and 8pm.
Excellent career progression and salary being offered to the right candidate as well as company benefits.
If you feel you have the right skills and experience, apply now stating why you feel you would be suitable for this position.
Collections Manager employer: Alma Personnel
Contact Detail:
Alma Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Familiarise yourself with the latest trends in debt recovery and collections. Understanding current best practices will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare examples of how you've successfully motivated and led teams in previous roles. Be ready to discuss specific strategies you used to improve performance and meet KPIs, as this is a key aspect of the Collections Manager position.
✨Tip Number 3
Network with professionals in the collections industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.
✨Tip Number 4
Research the company culture and values of the Sheffield-based client. Tailoring your approach to align with their ethos can give you an edge, showing that you're not just a fit for the role, but also for the team.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your debt recovery and collection experience. Emphasise your communication skills, both written and verbal, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are suitable for the Collections Manager position. Mention specific examples of how you've improved team performance or handled challenges in previous roles.
Showcase Leadership Skills: Since the role involves supervising a contact centre, include any relevant leadership experiences. Discuss how you've motivated and guided teams to meet KPIs in the past.
Highlight Training Experience: If you have experience in training or coaching staff, make sure to mention it. This is important as the role requires providing ongoing support and training to existing employees.
How to prepare for a job interview at Alma Personnel
✨Showcase Your Communication Skills
As the role requires excellent communication skills, be prepared to demonstrate both your verbal and written abilities. You might want to share examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Your Leadership Experience
Since the position involves supervising a contact centre, it's crucial to discuss your leadership experience. Share specific instances where you motivated a team or resolved conflicts, showcasing your ability to lead and inspire others.
✨Discuss Performance Management Strategies
Be ready to talk about how you've developed and maintained performance measurement systems in the past. Discuss any tools or methods you've used to track productivity and how you've used this data to improve team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in managing workloads and meeting targets. Prepare scenarios from your past experiences where you successfully organised tasks or provided coaching to team members.
