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For Companies At a Glance
- Tasks: Make and receive calls to help customers settle outstanding debts.
- Company: Join a growing Sheffield-based team focused on customer support and debt recovery.
- Benefits: Enjoy a competitive salary, bonuses, pension scheme, and various incentives.
- Why this job: Gain valuable experience in communication and problem-solving while working in a supportive environment.
- Qualifications: Previous call centre or credit control experience is essential; strong communication skills are a must.
- Other info: Flexible shifts from 8am to 8pm, Monday to Friday, with opportunities for personal growth.
Alma Personnel are recruiting on behalf of their Sheffield based client for telephone Collections Agent to be based out of their offices, joining their growing team.
Working shifts between 8am to 8pm - Monday to Friday, 37.5 hours per week, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
Key Tasks:
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive manner with empathy and a professional manner with customers over the telephone.
- Entering accurate records of conversations and payment agreements into a customer database.
- Following processes and guidelines regarding debt collection.
- Working in an open plan, contact centre environment - achieving personal and team targets.
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
Skills and Experience:
- Previous experience working in a call centre or credit control type role is important.
- Clear and confident communication skills - both writing/data entry and over the telephone.
- Being comfortable working to targets - earning more money based on your achievements.
- Strong IT skills - we use different technologies and systems and need you to pick these up quickly.
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
- Problem solving abilities - able to ask the right questions to get the information you need.
Basic salary + bonus, (earning up to £30K) + company pension scheme and plenty of incentives.
If you feel you have the right skills and attitude, apply now stating why you would be suitable for this position.
CBS/CCJ check to be done on application.
Collections Agent employer: Alma Personnel
Contact Detail:
Alma Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only boost your confidence during calls but also help you handle sensitive conversations more effectively.
✨Tip Number 2
Practice your communication skills by role-playing difficult conversations with friends or family. This will prepare you for the types of calls you'll be making and help you develop a calm and empathetic approach.
✨Tip Number 3
Get comfortable with the technology and systems commonly used in call centres. Familiarity with CRM software and data entry processes can give you an edge, showing that you're ready to hit the ground running.
✨Tip Number 4
Set personal targets for yourself in terms of call volume and successful debt recovery. Demonstrating a results-driven mindset during interviews can make you stand out as a candidate who is motivated and goal-oriented.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre or credit control roles. Emphasise your communication skills and any previous achievements related to debt collection.
Craft a Strong Cover Letter: In your cover letter, explain why you are suitable for the Collections Agent position. Mention your ability to handle difficult conversations with empathy and your problem-solving skills.
Showcase IT Proficiency: Since strong IT skills are essential, mention any relevant technologies or systems you have experience with. This will demonstrate your ability to adapt quickly to their systems.
Prepare for Potential Questions: Think about how you would handle challenging conversations with customers. Be ready to provide examples of how you've successfully navigated similar situations in the past.
How to prepare for a job interview at Alma Personnel
✨Showcase Your Communication Skills
As a Collections Agent, clear and confident communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common scenarios you might face in the role, especially handling difficult conversations with empathy.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in call centres or credit control roles. Share specific examples of how you've successfully managed debt recovery or resolved customer issues, as this will show your suitability for the position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of examples where you had to ask the right questions to gather information or resolve a customer's issue. This will illustrate your ability to handle challenging situations effectively.
✨Familiarise Yourself with Technology
Since strong IT skills are essential for this role, be ready to talk about your experience with different technologies and systems. If possible, mention any specific software you've used in previous roles that could be relevant to the job.
