At a Glance
- Tasks: Assist customers, process orders, and resolve queries in a dynamic environment.
- Company: Join a Birmingham-based company offering hybrid working options.
- Benefits: Flexible hours, hybrid work model, and supportive team culture.
- Other info: Perfect for students seeking part-time work with career growth potential.
- Why this job: Gain valuable experience in customer support while balancing work and study.
- Qualifications: Experience in residential conveyancing or property search, plus strong IT skills.
The predicted salary is between 31500 - 38500 £ per year.
Alma Personnel are pleased to announce we are currently working with our Birmingham based client to recruit for a Part Time Customer Support candidate. The ideal candidate will be able to work 4 days per week, 9am-5pm. This company can offer hybrid working - 2 days office/2 days from home.
The main duties of the Customer Support role:
- Order Processing
- Liaising with customers and clients
- Communicating with local authorities and external suppliers
- Handling and resolving queries
The ideal candidate MUST have:
- Experience working within a residential conveyancing environment or working within a property search industry
- Good IT skills
- An excellent telephone manner
If you feel you are suitable for this position, please apply now stating why.
Part Time Customer Support in Birmingham employer: Alma Personnel
At our Basingstoke location, we pride ourselves on fostering a supportive and collaborative work culture that values each team member's contributions. As a Temporary Administrator/Data Entry professional, you will benefit from flexible working hours, opportunities for skill enhancement, and a chance to work closely with various internal teams, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Support in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Alma Personnel and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Alma Personnel and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Support in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Alma Personnel.
Get Familiar with Our Brand:Before applying, take some time to learn about Alma Personnel and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Alma Personnel
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Alma Personnel.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Alma Personnel will surely appreciate.
