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- Tasks: Lead field support for cutting-edge energy storage systems and solve real-world technical problems.
- Company: Join Allye Energy, a pioneer in the energy storage sector with innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a mission-driven team focused on sustainability and innovation.
- Why this job: Make a tangible impact on clean energy while developing your technical skills.
- Qualifications: 5+ years in field engineering, strong coding skills, and customer-facing experience.
The predicted salary is between 60000 - 80000 £ per year.
Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
- Field Operations & Monitoring
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Qualifications
Essential Skills & Experience
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Remote debugging expertise (SSH, logging, diagnostics)
- Systems thinking and structured troubleshooting
- Customer-facing communication skills
- Ability to stay calm under pressure
- Team leadership or mentoring experience
Desirable Skills & Experience
- Battery management systems or energy storage
- CAN protocols and industrial communication
- 24/7 operations environment experience
- Experience managing remote/outsourced teams
- IoT monitoring platforms
Please note that at this time we are unable to provide UK visa sponsorship. Strictly No Agencies.
Field Support Engineer in London employer: Allye Energy
Contact Detail:
Allye Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the energy storage sector, especially those who work at Allye Energy. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with embedded systems or remote debugging, make sure to highlight that in conversations. We want to see how you can solve real problems, so be ready to share examples of your past successes.
✨Tip Number 3
Prepare for technical challenges! Brush up on your coding skills in C/C++ and Python. You might face some practical tests during the interview process, so being sharp will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Allye Energy.
We think you need these skills to ace Field Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Support Engineer role. Highlight your experience with embedded systems and remote debugging, as these are key skills we're looking for. Use specific examples that showcase your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about energy storage and how your background aligns with our mission at Allye Energy. Don’t just repeat your CV; tell us a story that connects your experiences to the role.
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills, especially in C/C++ and Python. We want to see how you've used these skills in real-world scenarios, so include any relevant projects or achievements that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allye Energy
✨Know Your Tech Inside Out
Make sure you brush up on your embedded systems knowledge, especially in C/C++ and Python. Be ready to discuss specific projects where you've developed fixes or built diagnostic tools, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Support Skills
Since the role involves exceptional customer support, prepare examples of how you've handled customer issues in the past. Highlight your communication skills and how you managed to stay calm under pressure while resolving technical problems.
✨Demonstrate Team Leadership Experience
If you've led a team or coordinated with outsourced technicians, be sure to share those experiences. Discuss how you trained others in troubleshooting methodologies and how you managed escalations during critical incidents.
✨Prepare for Technical Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process for remote debugging and root cause analysis. Being able to clearly document your approach will impress the interviewers and show your structured troubleshooting skills.