At a Glance
- Tasks: Lead delivery engineering, solve field problems, and maintain clean energy systems.
- Company: Allye Energy, a pioneer in energy storage using repurposed EV batteries.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to revolutionising energy storage with innovative technology.
- Why this job: Make a real impact in the clean energy sector while solving critical technical challenges.
- Qualifications: 5+ years in production support, strong embedded systems knowledge, and team leadership skills.
The predicted salary is between 50000 - 65000 € per year.
Allye Energy is revolutionising the energy storage sector with our cutting‑edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
- Field Operations & Monitoring
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
- Technical Problem-Solving
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
- Feedback Loop
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Qualifications
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Systems thinking and structured troubleshooting
- Ability to stay calm under pressure
- Team leadership or mentoring experience
- Battery management systems or energy storage
- CAN protocols and industrial communication
- Experience managing remote/outsourced teams
- IoT monitoring platforms
Technical Support Engineer employer: Allye Energy Limited
At Allye Energy, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the energy sector. Our collaborative work culture fosters continuous learning and growth, providing employees with ample opportunities to develop their skills while contributing to meaningful projects that make a real difference. Located at the forefront of the energy storage revolution, we offer competitive benefits and a supportive environment where your contributions directly impact the future of clean energy.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the energy storage sector, especially those at Allye Energy. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your embedded systems projects. This is your chance to demonstrate your technical prowess and problem-solving abilities, which are crucial for the Technical Support Engineer role.
✨Tip Number 3
Ace the interview by preparing for real-world scenarios. Think about how you'd handle system failures or performance issues. Be ready to discuss your past experiences and how you’ve tackled similar challenges—this will show you’re the guardian they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Allye Energy team and contributing to their mission.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with embedded systems and programming languages like C/C++ and Python. We want to see how your skills can help us maintain that >98% uptime!
Be a Problem Solver:In your application, share examples of how you've tackled technical issues in the past. We love candidates who don’t just report problems but actively solve them, so let us know how you’ve made an impact!
Communicate Clearly:Since you'll be dealing with customer support and operational reporting, it's crucial to demonstrate your communication skills. Keep your application clear and concise, showing us how you can effectively communicate complex ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this critical role in our team!
How to prepare for a job interview at Allye Energy Limited
✨Know Your Tech Inside Out
Make sure you brush up on your embedded systems knowledge, especially C/C++ and Python. Be ready to discuss specific examples of how you've solved technical problems in the past, as this role is all about hands-on fixes and not just reporting issues.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled field issues before. Think about the root cause analysis you've conducted and any diagnostic tools you've built. This will demonstrate your ability to think critically and act decisively under pressure.
✨Emphasise Team Leadership Experience
Since this role involves leading a Field Support team, highlight any experience you have in mentoring or managing teams. Discuss how you've coordinated with outsourced technicians and handled escalations, showing that you can keep things running smoothly even in challenging situations.
✨Understand the Feedback Loop
Familiarise yourself with how feedback from field operations can influence product development. Be prepared to discuss how you've documented incidents and resolutions in the past, and how you prioritised fixes based on their impact. This shows you're not just reactive but also proactive in improving systems.
