At a Glance
- Tasks: Lead the delivery engineering function and solve real-world problems in energy storage.
- Company: Join Allye Energy, a pioneer in revolutionising the energy storage sector.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and sustainability.
- Why this job: Make a tangible impact on clean energy solutions while developing your technical skills.
- Qualifications: 5+ years in production support with strong embedded systems knowledge.
The predicted salary is between 50000 - 60000 € per year.
Allye Energy is revolutionising the energy storage sector with our cutting‑edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
- Field Operations & Monitoring
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
- Technical Problem-Solving
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
- Feedback Loop
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Qualifications
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Systems thinking and structured troubleshooting
- Ability to stay calm under pressure
- Team leadership or mentoring experience
- Battery management systems or energy storage
- CAN protocols and industrial communication
- Experience managing remote/outsourced teams
- IoT monitoring platforms
Technical Support Engineer in London employer: Allye Energy Limited
At Allye Energy, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the rapidly evolving energy storage sector. As a Technical Support Engineer, you will not only play a pivotal role in maintaining our cutting-edge Battery Energy Storage Systems but also benefit from a supportive work environment that encourages professional growth and development. With opportunities for hands-on problem-solving and direct impact on clean energy solutions, you'll find your work here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the energy storage sector, especially those at Allye Energy. Use LinkedIn to connect and engage with them. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with embedded systems or coding in C/C++ and Python, make sure to highlight that in conversations. Share examples of how you've solved real-world problems—this is what they want to hear!
✨Tip Number 3
Prepare for the technical interview! Brush up on your troubleshooting methodologies and be ready to discuss how you’d handle system failures. They’ll want to see your thought process in action, so practice explaining your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at Allye Energy.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with embedded systems and programming languages like C/C++ and Python. We want to see how your skills can help us maintain that >98% uptime!
Be a Problem Solver:In your application, share examples of how you've tackled technical issues in the past. We love candidates who don’t just report problems but actively find solutions—show us your troubleshooting prowess!
Communicate Clearly:Since you'll be dealing with customers and team members, clear communication is key. Use your application to demonstrate how you’ve effectively communicated technical information in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this critical role in our team!
How to prepare for a job interview at Allye Energy Limited
✨Know Your Tech Inside Out
Make sure you brush up on your embedded systems knowledge, especially C/C++ and Python. Be ready to discuss specific examples of how you've solved technical problems in the past, as this role is all about hands-on fixes and not just reporting issues.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled field issues before. Think about the root cause analysis you've conducted and how you documented your findings. This will demonstrate your structured troubleshooting approach, which is crucial for maintaining high uptime.
✨Emphasise Team Leadership Experience
Since this role involves leading a Field Support team, be ready to talk about your experience in mentoring or managing teams. Highlight any instances where you've coordinated with outsourced technicians or handled escalations effectively.
✨Communicate Clearly and Confidently
As you'll be providing exceptional customer support, practice articulating your thoughts clearly. Prepare to discuss how you would communicate operational reports and manage critical incidents, ensuring that you convey your calmness under pressure.
