At a Glance
- Tasks: Lead field support for cutting-edge energy storage systems and solve real-world technical issues.
- Company: Allye Energy, a pioneer in the energy storage sector using repurposed EV batteries.
- Benefits: Competitive salary, flexible work hours, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and sustainability.
- Why this job: Make a tangible impact on clean energy while developing your technical skills.
- Qualifications: 5+ years in field engineering with strong embedded systems knowledge.
The predicted salary is between 50000 - 60000 € per year.
Allye Energy is revolutionising the energy storage sector with our cutting‑edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
- Field Operations & Monitoring
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
- Technical Problem-Solving
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
- Feedback Loop
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Qualifications
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Systems thinking and structured troubleshooting
- Ability to stay calm under pressure
- Team leadership or mentoring experience
- Battery management systems or energy storage
- CAN protocols and industrial communication
- Experience managing remote/outsourced teams
- IoT monitoring platforms
Field Support Engineer in London employer: Allye Energy Limited
At Allye Energy, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving energy storage sector. Our supportive work culture encourages professional growth through hands-on problem-solving and leadership opportunities, while our commitment to sustainability ensures that every team member contributes to a cleaner future. Join us in our mission to maintain over 98% uptime for our cutting-edge Battery Energy Storage Systems, and be part of a team that values your expertise and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the energy storage sector, especially those who work at Allye Energy. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. Be ready to discuss your thought process and the impact of your solutions during interviews.
✨Tip Number 3
Stay updated on industry trends! Knowing the latest in battery technology and energy storage will not only impress your interviewers but also help you connect your experience to their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Allye Energy.
We think you need these skills to ace Field Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Support Engineer role. Highlight your experience with embedded systems and any relevant technical skills like C/C++ or Python. We want to see how your background aligns with our mission at Allye Energy!
Showcase Problem-Solving Skills:In your application, don’t just list your responsibilities; showcase specific examples of how you've solved technical problems in the past. We love seeing candidates who can demonstrate their ability to think critically and act decisively under pressure.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on being part of our innovative team!
How to prepare for a job interview at Allye Energy Limited
✨Know Your Tech Inside Out
Make sure you brush up on your embedded systems knowledge, especially C/C++ and Python. Be ready to discuss specific examples of how you've solved technical problems in the past, as this role is all about hands-on fixes and not just reporting issues.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled field issues before. Think about the root cause analysis you've conducted and how you documented your findings. This will demonstrate your structured troubleshooting approach, which is crucial for maintaining high uptime.
✨Emphasise Team Leadership Experience
Since this role involves coordinating a team and managing outsourced technicians, highlight any leadership or mentoring experience you have. Discuss how you've trained others in troubleshooting methodologies and how you handle escalations during critical incidents.
✨Communicate Clearly and Confidently
As you'll be providing exceptional customer support, practice articulating complex technical concepts in a way that's easy to understand. Be prepared to discuss how you would communicate operational reports and manage customer expectations during system failures.
