Allwyn UK in Watford is seeking an experienced customer contact centre leader to deliver exceptional service, manage KPIs and coach a high‑performing team. You’ll drive performance, develop PDPs and ensure adherence to schedules, health and safety, and procedures.
We’re looking for a proactive problem-solver with proven people management skills, experience leading customer service teams, and a data‑driven approach. Knowledge of SAP/Gem ServiceNow and common MS Office tools is a plus.
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Lead Contact Centre Team: Coach, Deliver Excellence in Watford employer: Allwyn UK
Allwyn UK is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to drive secure-by-design outcomes in cutting-edge data and AI projects. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work alongside industry experts in a dynamic environment located at the heart of the tech landscape. Join us to be part of a forward-thinking company that values resilience, compliance, and the growth of its people.
