Allwyn UK is seeking a senior contact centre manager to lead a high-performing team delivering exceptional service for customers and retailers. You will coach staff, manage performance, and ensure KPI achievement while complying with GAMCOM requirements.
You will monitor real-time adherence, handle absence processes, and drive learning through PDPs, focusing on improving AHT, resolving complaints, and continuously improving processes.
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Customer Contact Centre Lead & Performance Coach in Waterford employer: Allwyn UK
Allwyn UK is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to drive secure-by-design outcomes in cutting-edge data and AI projects. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work alongside industry experts in a dynamic environment located at the heart of the tech landscape. Join us to be part of a forward-thinking company that values resilience, compliance, and the growth of its people.
