At a Glance
- Tasks: Lead the outbound contact strategy and enhance retailer engagement through data-driven insights.
- Company: Dynamic retail company focused on innovation and growth.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Opportunity to lead a passionate team and make a real difference.
- Why this job: Shape the future of retail engagement and drive impactful change.
- Qualifications: Experience in sales management and strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
What you’ll be doing Lead the design, delivery and evolution of the retailer outbound voice contact strategy, ensuring it aligns with the Retail Sales strategy, commercial objectives, brand priorities and responsible play commitments.
Work closely with the Retail Sales team to focus on the retailer segmentation model, supporting growth, through targeted contact.
Consistently deliver the retail service principles and agreed service outcomes – retailer satisfaction and ease KPI’s, using retailer data and insight to continually improve the service experience.
Act as the subject‑matter expert for outbound retail engagement, advising senior leaders and cross‑functional partners on contact optimisation, commercial opportunities and retailer performance insights and operational feasibility.
Build strong stakeholder relationships across all retail functions and external partners, including supporting and aligning with the Concierge Service team to maximise operational and commercial opportunities.
Lead the OST function, developing capability, performance and engagement of Team Managers and their teams.
Continually seek operational improvement, maximising technology and AI/automation opportunities that deliver better retailer outcomes and efficiency and productivity driven through data and insight.
Act as a key developer of people, nurturing and accelerating talent across OST and C
