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- Tasks: Support retailers to boost National Lottery sales through proactive outreach and relationship building.
- Company: Join Allwyn, a diverse and inclusive organisation dedicated to good causes.
- Benefits: Enjoy 34 days paid leave, wellness allowance, and a generous pension scheme.
- Why this job: Make a real impact while developing your skills in a dynamic sales environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a team that values inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
About us:
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.
We\’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK\’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy.
Role Purpose:
To grow National Lottery (NL) returns to good causes by providing provactive support to all customers in line with the agreed departmental KPI\’s, ensuring that all our retaillers optimise sales opprortunies.
Department Description:
The Customer and retailer care department provides end to end support at agreed customer service and NLC standards to all players and retail customers.
Team Description:
- The team actively manages sales and compliance for a number of retailers through inbound & outbound calls. Key to the team\’s success will be the ability to achieve targets in a profitable way.
- Adhoc support is provided to the wider Customer Operations team when necessary to ensure optimum levels of service are delivered.
Role Responsibilities:
- To build relationships, actively promote NL and influence positive changes to retailer Lottery advocacy
- Maximise customer contact time by making effective outbound contacts, inline with outlet contact strategy, through effective diary management and time planning
- Demonstrate a good understanding of both multiple and independent retail store environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, Scratchcard stock management & adherence to mandatory regulations (NLC)
- Demonstrate effective 2 way communication in a blended approach to working with other teams
- Resolve various retailer NL issues as and when raised, taking ownership to gain resolutions if required
- Work in conjunction with other Allwyn Departments to provide a joined-up approach to CRM.
- To review, utilise and update data records held in Allwyn CRM systems before, during and after retailer and player interactions
- Provide adhoc support to other operational activities, initiatives and projects as required
- Accurately update the Allwyn CRM tool
- Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required
- Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
- Maintain a knowledge of Allwyn\’s operating model and keep up to date with all Lottery products, games, initiatives and changes to procedures
- Act as an ambassador for Allwyns , using knowledge of the organisation and our offerings to promote Allwyns in a positive way at any given opportunity
- To deliver on any reasonable adhoc requests
Key Measures of Success:
Organisational Competencies/Measures
● Business Expertise: Has developed knowledge and skills in a specific customer contact area; may still be acquiring higher level skills
● Product & Service Expertise: Has developed a good understanding of all the products and services available via the customer contact channel
● Delivering Solutions (Problem Solving): Solves problems by selecting from a range of well defined solutions
● Delivering Solutions (Customer Focus/Communication): Responds to non- standard requests from internal and/or external customers; investigates with assistance from others as needed. Exhibits consistent and appropriate communications style and customer focused-approach to a variety of situations
● Delivering Solutions (Planning & Organising): Prioritises and organises own work to meet agreed upon deadlines and quality/accuracy standards
● Delivering Solutions (Continuous Improvement & Process): Highlights new opportunities to continuously improve current working practices within own team
● Impact (Decision Making): Makes decisions related to own work. Receives regular but moderate supervision and guidance
● Impact (Influence): Provides information and advice to customers on basic product/service offerings. Is aware of the effect of actions on external relationships.
Requirements
● Ability to use Aspect telephone systems in order to make and receive telephone calls
● Knowledge of Webchat
● Understanding of the mechanics of all National Lottery games and products
● Ability to extract and input data into systems as appropriate so that information is logged in full in line with Data Protection Act.
● Ability to navigate around Microsoft computer systems as appropriate.
Our goal is to create one of the UK\’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Benefits
- 34 days paid leave (This includes bank holidays)
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: We\’ll contribute 8.5%
- BUPA
- £500 wellness allowance
- Income Protection
Operation Sales Executive - Outbound employer: Allwyn UK
Contact Detail:
Allwyn UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Sales Executive - Outbound
✨Tip Number 1
Get to know the company inside out! Research Allwyn and its National Lottery products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of outbound calls, try role-playing with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Operation Sales Executive - Outbound
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operation Sales Executive role. Highlight your experience in sales, customer service, and any relevant knowledge of the National Lottery. We want to see how you can contribute to our goals!
Showcase Your Communication Skills: Since this role involves a lot of interaction with retailers and customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share examples of how you've effectively resolved issues in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've successfully tackled challenges or improved processes. This will show us that you're ready to take ownership and deliver solutions.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Allwyn!
How to prepare for a job interview at Allwyn UK
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the National Lottery products and games. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Demonstrate Your Customer Focus
Be prepared to discuss how you've successfully built relationships with customers in the past. Share specific examples of how you've influenced positive changes or resolved issues, as this aligns perfectly with the role's responsibilities.
✨Showcase Your Communication Skills
Since the role involves a lot of outbound calls and two-way communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Highlight Your Organisational Skills
The ability to manage your time effectively is crucial for this position. Be ready to explain how you prioritise tasks and manage your diary to maximise customer contact time. Sharing a specific example of how you’ve successfully organised your workload can really impress the interviewers.