At a Glance
- Tasks: Support users with tech issues and ensure smooth operations for The National Lottery.
- Company: Join Allwyn UK, a leading lottery operator committed to good causes.
- Benefits: Enjoy competitive pay, generous leave, wellness perks, and a supportive work culture.
- Other info: Join a diverse team focused on innovation and inclusivity.
- Why this job: Be part of a transformative journey that makes a real difference in society.
- Qualifications: Experience in tech support and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We\'ll talk a bit more about us further down the page, but for now – let\'s talk about the role and who we\'re looking for…
A bit about the role…
The IT System Administrator will provide front-line access to Technology services and support for Allwyn UK users, logging incidents, service requests and access requests. Ensuring you keep users informed on the progress of their tickets; in line with the processes, standards and service levels defined by the Technology team. Play a vital role in delivering a high-quality end-to-end service to users by ensuring the correct information is collated, escalations are triggered at the right time to the right resolver groups, and tickets are monitored through to completion.
The Team
Delivering the key support process functions of Service Desk, Incident, Problem, Change, Release, Configuration Management and Desktop Support. You will be working closely with other Technology teams to ensure that National Lottery Operations are managed 24/7, 365 days a year and ensuring end-to-end service levels to internal business users and 3rd parties are maintained to the highest standards.
What you\'ll be doing…
- Microsoft 365, Entra ID & Privileged Identity Management (PIM) administration including users, groups, roles and identity governance.
- Provisioning applications, accounts and permissions for SaaS applications.
- Intune support and deployment including Autopilot and Windows 365 configuration.
- Assisting customers with Access requests, issues & general queries
- Troubleshooting end-user issues with the Microsoft 365 suite of desktop applications, SSO configurations, mail delivery issues.
- Logging and progressing tickets using the ITSM tool. Performing triage and capturing high-quality information
- Work closely with the Incident and Problem Management team to escalate major incidents and recurrent incidents.
- Delivering technical changes under change control
- Document knowledge articles to help drive efficiency and effectiveness, allowing the Service Desk to resolve more requests at first contact.
- Microsoft Teams and meeting room support
What experience we\'re looking for…
Experience
- Experience within a technical support role achieving KPI targets
- Exchange Online knowledge and understanding (including mailboxes, distribution lists, Microsoft 365 groups & Mail Rules)
- Experience configuring Single Sign-On (SSO) on Entra ID
- Excellent customer service and communication skills
- Microsoft Endpoint Manager knowledge designing and configuring compliance policies.
- Packaging applications for end user devices.
- Strong attention to detail and a willingness to learn new technical skills
- Continuous improvement mindset.
- Familiarity with ITIL and its service principles.
- Continuous improvement & Process: Highlights new opportunities to continuously improve current working practices within own team
Advantageous Experience/Skills
- Experience working in retail environments (desirable, not mandatory)
- Digitally forward thinking, quick to embrace new retail technology and inspire and motivate your team to adopt new initiatives
Key Measures of Success:
- Successful implementation of Salesforce reports & dashboards
- The ability to manipulate data in Excel in preparation for Imports into Salesforce
- Display retail deployment & customer service targets through BI/reports and dashboards
- Schedule reports and dashboard exports in a timely manner
- Aid in the measurement of retailer engagement via BI/reports and dashboards
- Delivery of reports and dashboard deployment within the agreed timescales
- Demonstrate the ability to work efficiently independently
About us:
We\'ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.
- Innovation - We pride ourselves on it We\'re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.
If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we\'ll be happy to help.
**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**
An inclusive reward offering with wellbeing at the centre…
At Allwyn, we\'ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Here\'s a list of some of the fantastic benefits we offer…
- Company bonus scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave + 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- £500 wellness allowance
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.
A place of belonging…
We want to create one of the UK\'s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means we\'ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
IT System Administrator in Watford employer: Allwyn UK
At Allwyn UK, we are committed to creating a supportive and inclusive work environment where our employees can thrive. As an IT System Administrator, you will benefit from a comprehensive rewards package, including a company bonus scheme, matched pension contributions, and generous annual leave, all while contributing to meaningful projects that power change for good causes. Our culture fosters innovation and continuous improvement, providing ample opportunities for professional growth and development in a dynamic, multi-national setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT System Administrator in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Allwyn is all about making a positive impact. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Allwyn team and contributing to something great.
We think you need these skills to ace IT System Administrator in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT System Administrator role. Highlight your experience with Microsoft 365, Entra ID, and any relevant technical support roles. We want to see how your skills align with what we’re looking for!
Show Off Your Customer Service Skills:Since this role involves a lot of user interaction, emphasise your excellent customer service and communication skills. Share examples of how you've helped users in the past – it’ll make you stand out to us!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Allwyn UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra ID, and Intune. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
As an IT System Administrator, you'll be the first point of contact for users. Prepare examples of how you've handled customer queries or issues in the past. Highlight your communication skills and how you keep users informed about their ticket status.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've successfully troubleshot technical issues. Be ready to explain your thought process and how you escalated problems when necessary. This will showcase your ability to think critically and act decisively.
✨Emphasise Continuous Improvement
Allwyn values a continuous improvement mindset. Come prepared with ideas on how you could enhance existing processes or tools. This shows that you're proactive and committed to making things better, which aligns perfectly with their goals.
