CRM Project Manager

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

To manage the planning and delivery of a programme of increasingly complex and interconnected CRM projects and initiatives for the National Lottery, ensuring projects are completed effectively and contribute to the overall CRM strategy.

What you’ll be doing…

• Develop and maintain full view of all CRM activities, plans and deliverables.
• Lead the implementation and management of CRM projects, ensuring delivery within scope, budget and timeline.
• Manage the full project lifecycle of CRM projects, ensuring projects have a clearly defined scope, objectives, and deliverables.
• Collaborate with cross-functional teams to gather requirements, define project objectives and develop project plans, timelines and budgets.
• Develop comprehensive project plans, RACI charts, milestones and deliverables aligned to project objectives.
• Be the primary project lead and contact for stakeholders, providing regular updates on project progress and providing updates on any risks or issues.
• Monitor project progress, identify and resolve issues, and mitigate risks.
• Coordinate project resources across Allwyn and manage stakeholders.
• Ensure projects comply with relevant regulations (e.g., GDPR).
• Evaluate project outcomes and report on performance.

What experience we’re looking for…

• Proven experience in project management, ideally within CRM or Marketing Technology (MarTech).
• Demonstrable experience of owning the project management lifecycle and Agile project management methodologies.
• Understanding of CRM and/or MarTech principles and technologies
• Excellent communication and stakeholder management skills
• Analytical and problem-solving abilities
• Budget management experience.
• Knowledge of data protection regulations.

Key Measures of Success:

• Successful delivery of CRM projects on time and within budget.
• Effective stakeholder management and communication.
• Achievement of project objectives and KPIs.

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

• Innovation – We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessment
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

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