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- Tasks: Lead creative campaigns for iconic brands and manage the entire project lifecycle.
- Company: Join Allwyn UK, a leading lottery operator with a mission to create positive change.
- Benefits: Enjoy competitive pay, generous leave, wellness perks, and a bonus scheme.
- Why this job: Be part of a transformative journey that impacts communities and supports good causes.
- Qualifications: 3+ years in account management with a flair for creativity and collaboration.
- Other info: Dynamic role with opportunities for growth in a fast-paced creative environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Services Manager, you will be the key interface between the brand teams and the Creative Hub, playing a crucial role in delivering impactful campaigns for some of the UK\’s best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content. You will be conducting the orchestra – responsible for managing the end-to-end process: creative briefings, idea development, project timings, production budgets, stakeholder presentations, client feedback, asset delivery to channels, and media deadlines. You will excel at being process-driven and collaborative – adding value to briefs and acting as a guardian for the creative.
Campaign Management & Delivery
- Manage the creative development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets the brief, brand standards, deadlines, and budget requirements.
- In-depth understanding of the production process, timelines, and roles & responsibilities at each stage.
- Help oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.
Creative
- Have a clear perspective and passion for great creative work, with strong judgement.
- Be able to distinguish clearly between a strategy, an idea, and execution.
- Enthusiastic approach to industry trends, inspiring work, and adopting new ways-of-working.
Relationship Management
- Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
- Ensuring clear and proactive communication and swift problem resolution.
- Build strong relationships with cross-functional teams: Brand, Creative, Production, Media, and Legal; ensuring all stakeholder voices align with campaign objectives and compliance requirements.
- Agency partner collaboration to ensure alignment of brand campaign strategy and content strategy.
Briefing & Strategic Support
- Effectively interpret briefs / feedback from internal stakeholders, translating them into actionable plans that are objective-led and inspire creative teams to deliver impactful work.
- Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.
Reporting / Commercial
- Lead regular statuses, updates, and reports to keep stakeholders informed on project status, results, and optimisations.
- Implement and own various trackers (i.e. project finances, timing plans, usage info, deployed projects) that will help Creative Hub and brand teams manage initiatives.
- Continued awareness of the commercial landscape and competitor activity.
- Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.
Experience
Proven experience (3+ years) in account management from a creative agency environment, ideally within a large-scale, high-profile brand.
- Strong multi-channel understanding – Social, Digital, OOH/Print, TV, Retail, and Radio.
Skills
- Eager-eye for detail, with strong deck design skills and can present persuasively.
- Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities.
- Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.
- A solid understanding of advertising/marketing terminology and the ability to translate data insights into actionable recommendations.
Key Measures of Success
- Help to establish and integrate the new account management function into the business.
- Help to define ways of working with account management.
- Support in increasing, quantity of end-to-end projects, creative quality, and efficiency of CH output.
- Strong relationships built with relevant Senior Brand Managers, Brand Managers and agency partners.
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.
About the Company
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe, including Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. It’s an exciting time to join The National Lottery\’s in-house creative agency, which is poised for rapid growth and expansion.
Company Values
- Innovation – We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence.
- Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this.
- Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.
Additional Benefits
- Company bonus scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave + 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- £500 wellness allowance
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
#J-18808-Ljbffr
Client Services Manager (Account Manager) - The National Lottery employer: Allwyn Entertainment Group
Contact Detail:
Allwyn Entertainment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (Account Manager) - The National Lottery
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its campaigns. Show your passion for creative excellence and be ready to discuss how you can contribute to their goals. Tailor your responses to highlight your experience in managing multi-channel campaigns.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out in the crowd. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Services Manager (Account Manager) - The National Lottery
Some tips for your application 🫡
Show Your Passion for Creativity: When you're writing your application, let your enthusiasm for creative work shine through! We want to see how you can bring innovative ideas to the table and your understanding of what makes a campaign truly impactful.
Be Process-Driven: Highlight your project management skills and your ability to juggle multiple campaigns. We love candidates who can demonstrate their knack for keeping everything on track while ensuring quality and compliance with brand standards.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Client Services Manager role. Use keywords from the job description to show that you understand what we're looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at The National Lottery.
How to prepare for a job interview at Allwyn Entertainment Group
✨Know Your Campaigns
Before the interview, dive deep into recent campaigns by The National Lottery and other similar brands. Understand their messaging, target audience, and creative execution. This will not only show your enthusiasm but also help you discuss how you can contribute to future campaigns.
✨Master the Brief
Get comfortable with interpreting creative briefs. Practice translating complex ideas into actionable plans. During the interview, be ready to demonstrate how you would approach a brief and inspire creative teams to deliver impactful work.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple campaigns simultaneously. Highlight specific examples where you adapted to changing priorities while maintaining quality. This will reassure them of your ability to handle the fast-paced environment they operate in.
✨Build Relationships
Emphasise your interpersonal skills and ability to collaborate with cross-functional teams. Share examples of how you've built strong relationships in previous roles, as this is crucial for acting as the main point of contact between stakeholders and the Creative Hub.