At a Glance
- Tasks: Help customers with tech solutions and create memorable experiences.
- Company: Join Virgin Media O, a leading inclusive employer.
- Benefits: Competitive pay, healthcare, discounts, and generous holiday.
- Other info: Flexible shifts and ongoing training in a supportive environment.
- Why this job: Be part of a dynamic team making tech accessible for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25020 - 30580 £ per year.
As a Retail Advisor, you'll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It's about more than selling; it's about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
You'll receive a competitive hourly rate of £13.45.
Day to Day, You'll:
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
You'll be supported from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
To be successful in this role, you'll bring:
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
What matters most in this role is mindset. If you're customer-focused, passionate about technology and keen to build your skills through structured training and support, we'd love to hear from you.
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. You'll also have access to:
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O Priority.
Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Retail Advisor, 30hrs 6M FTC, Bishop Auckland employer: Allvirgin Media O
At Virgin Media O, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Preston. Our Retail Tech Advisors benefit from comprehensive training, ongoing coaching, and opportunities for personal growth within a collaborative team, all while enjoying flexible shifts that accommodate work-life balance. Join us to be part of a company that values trust, innovation, and outstanding customer experiences.
