At a Glance
- Tasks: Support the Practice Manager in daily operations and manage various administrative tasks.
- Company: Friendly GP practice serving around 4500 patients in Flint town.
- Benefits: Gain valuable experience in healthcare management with training provided.
- Other info: Opportunity for personal growth and development in a dynamic environment.
- Why this job: Join a supportive team and make a difference in patient care.
- Qualifications: Minimum Grade C in Maths and English; management qualification preferred.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an enthusiastic person to assist the Practice Manager in the day to day running of the practice. Excellent computer skills are essential as well as being able to communicate with staff, patients and other services, and manage own workload to meet the demands of the practice. A knowledge of EMIS clinical system and a good understanding of Primary Care would be preferable but training will be provided.
Main duties of the job include:
- Run searches and reports for call and recall purposes
- Build appointment templates
- Assist the Practice Manager with the day to day running of the Practice
About us: We are a friendly practice with approximately 4500 patients, based in Flint town. The team consists of 2 GPs, 2 Practice Nurses and a team of administrators/reception staff.
Job responsibilities include:
- Finance
- Building and maintenance
- Equipment maintenance and calibration
- Staff and HR including training, payroll, staffing
- Health and Safety
- Compliance
- Technical infrastructure e.g. IT and telephone systems
- Ensuring practice meets its clinical targets
- Management of back office and support staff and systems
- Management of specific projects e.g. flu and covid vaccination program
- Internal and External Communication and PR
- Complaints and Significant Events management
- Policies and Protocols
- Confidentiality/Information Governance
- Ad hoc non-clinical issues, processes and responses
The practice manager is seeking an assistant to work approximately 37 hours per week. Their role will be to support the practice manager and could include any of the above but initially expected to help with the following:
- Searches and Reports
- Chronic Disease Clinics with the use of searches within the clinical system (EMIS) send out sms-letter-email invites to patients on the Chronic Disease Registers
- Assist with the monthly reporting-claims with enhanced services and access
Building maintenance includes:
- Organising building repairs and maintenance
- Decorating projects
- Risk assessing rooms
- Making sure the surgery is kept tidy
Fire Safety includes:
- Weekly fire alarm checks
- Making sure that the fire alarm system including emergency lighting is regularly maintained
Legionella Testing involves arranging regular testing of water.
Waste management includes liaising with waste management companies.
Health and Safety responsibilities include:
- Carrying out risk assessments when appropriate
- Fire safety, carrying out fire alarm checks and fire drills when appropriate
- Keeping health and safety plan up to date
- COSH Risk Assessment and Training
IT-Telephones responsibilities include:
- First point of call with any IT, software or telephone problems
- Liaising with IT support in order to fix any problems
- Resetting of staff passwords on IT systems
- Setting up of new staff on systems
- Possible help with clinical searches on our clinical system, EMIS
Back Office Functions may require the assistant to provide emergency cover in the following areas:
- Scanning of internal post
- Processing of prescriptions
- Covering Reception
Policies and Protocols responsibilities include:
- Helping PM with policies and protocols in particular those involved with building, equipment, IT and health and safety
Complaints and Significant Events responsibilities include:
- Collating and filing all complaints and significant events
- Organising regular complaints and significant events review meetings
Confidentiality responsibilities include:
- Ensuring that the practice stays confidentiality compliant
- Carrying out annual confidentiality audit
- Submitting annual Confidentiality Data Toolkit
This is not an exhaustive list. Other tasks may be added which play to the applicant's personal strengths and assist the practice manager with their workload.
Person Specification
Qualifications:
- High standard of education with a minimum Grade C or equal to, or above in Maths and English
- Certificate or qualification in Management and Leadership
- Previous experience working in general practice and EMIS clinical system
Experience:
- Experience in working with the public would be an advantage
- Experience of working in a GP practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Practice Manager in Flint employer: Allt Goch Medical Centre
Join our friendly practice in Flint, where we prioritise a supportive work culture and employee development. As an Assistant Practice Manager, you'll benefit from comprehensive training, a collaborative team environment, and opportunities for personal growth while contributing to the health and wellbeing of our 4500 patients. We value communication and teamwork, ensuring that every staff member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in Flint
✨Tip Number 1
Get to know the practice! Research the team and their values. When you walk in for that interview, show them you’re not just another candidate but someone who genuinely cares about their patients and the community.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills match what they need. Be ready to share examples of how you've handled similar tasks in the past.
✨Tip Number 3
Don’t forget to ask questions! This shows you’re engaged and interested. Ask about their use of the EMIS system or how they handle patient communication. It’s a great way to demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy, which is a must for this role. Let’s get you that interview!
We think you need these skills to ace Assistant Practice Manager in Flint
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about assisting the Practice Manager and contributing to our friendly practice.
Highlight Relevant Skills:Make sure to showcase your excellent computer skills and any experience you have with EMIS or similar systems. We’re looking for someone who can hit the ground running, so don’t hold back on your relevant expertise!
Tailor Your Application:Take a moment to read through the job description and align your application with the key responsibilities. Mention how your past experiences relate to the tasks we need help with, like managing reports or building maintenance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our practice!
How to prepare for a job interview at Allt Goch Medical Centre
✨Know Your Stuff
Make sure you brush up on your knowledge of the EMIS clinical system and Primary Care. Even if training will be provided, showing that you have a basic understanding can really impress the interviewers.
✨Show Off Your Communication Skills
Since the role involves communicating with staff, patients, and other services, practice how you articulate your thoughts. Be ready to share examples of how you've effectively communicated in previous roles.
✨Demonstrate Your Organisational Skills
The job requires managing your own workload, so come prepared with examples of how you've successfully organised tasks or projects in the past. This could include managing schedules or handling multiple responsibilities at once.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with complaints or managing health and safety protocols. Think through potential scenarios beforehand and prepare your responses to show your problem-solving skills.
