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- Tasks: Provide top-notch IT support and solve technical issues for employees.
- Company: Join Allstate, a leader in innovative protection solutions.
- Benefits: Flexible benefits, healthcare, career growth, and learning opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Must be an IT undergraduate with strong communication skills.
- Other info: Exciting opportunity to work in a dynamic team at our Belfast or Derry office.
The predicted salary is between 24000 - 36000 £ per year.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
We have (12 month) year-in-industry placement opportunities starting in summer 2026 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.
Please note we have one position available in our Belfast office and one position in our Derry/Londonderry Office.
Key responsibilities:- Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing.
- Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice.
- Support mobility devices such as company mobile phones (Android, iOS), iPad.
- Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations.
- Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.
- PC – Windows and Apple Mac
- Mobile phone – Android/iOS/Windows
- Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
- Collaboration tools – Teams, SharePoint Online
- All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Expecting to complete your second year of a computing-related degree course by the end of June 2026 (or the third year for relevant IT degrees).
- You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
- As part of this role, you will be required to be in your assigned Office 5 days a week.
- A clean driving license and access to a vehicle is desirable but not essential.
This job does not have supervisory duties.
Joining our team:Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.
Why join us?Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:
- A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts.
- Access to world-class learning platforms and award-winning L&D.
- Clear career paths, internal mobility, and a strong focus on growth.
- A people-first culture with flexible working options.
- Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
IT Placement - Field Support (Hybrid) in Londonderry employer: Allstate
Contact Detail:
Allstate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Placement - Field Support (Hybrid) in Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects or have a portfolio, make sure to highlight that during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Placement - Field Support (Hybrid) in Londonderry
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, highlight any relevant projects or experiences that showcase your interest in IT support, hardware, and software. This will help us understand why you're a great fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences without having to decipher complex sentences. Remember, clarity is key!
Include Your Academic Achievements: Don’t forget to list your module marks and any relevant coursework. We need to see that you’re on track for that 2.1 classification or higher. This info is crucial for us to assess your academic background properly.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Allstate
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, especially Windows and Apple Mac systems. Familiarise yourself with mobile devices like Android and iOS, as well as collaboration tools such as Microsoft Teams and Zoom. Being able to discuss these confidently will show your genuine interest in the role.
✨Show Off Your Customer-Centric Approach
Since this role is all about customer technical support, think of examples where you've successfully resolved issues for others. Prepare to share stories that highlight your problem-solving skills and how you prioritise user satisfaction. This will demonstrate that you understand the importance of a welcoming support service.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice troubleshooting common IT issues or explaining how you would handle specific problems. This will not only showcase your technical skills but also your ability to communicate complex information clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how Allstate supports employee growth. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
