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- Tasks: Provide top-notch IT support and solve technical issues for employees.
- Company: Join Allstate, a leader in innovative protection solutions.
- Benefits: Enjoy flexible benefits, career growth, and a supportive culture.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Must be an IT undergraduate with strong communication skills.
- Other info: Work in a collaborative team and gain valuable industry experience.
The predicted salary is between 30000 - 42000 £ per year.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
We have (12 month) year-in-industry placement opportunities starting in summer 2026 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.
Please note we have one position available in our Belfast office and one position in our Derry/Londonderry Office.
Key responsibilities:- Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing.
- Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice.
- Support mobility devices such as company mobile phones (Android, iOS), iPad.
- Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations.
- Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.
- PC – Windows and Apple Mac
- Mobile phone – Android/iOS/Windows
- Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
- Collaboration tools – Teams, SharePoint Online
- All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Expecting to complete your second year of a computing-related degree course by the end of June 2026 (or the third year for relevant IT degrees).
- You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
- As part of this role, you will be required to be in your assigned Office 5 days a week.
- A clean driving license and access to a vehicle is desirable but not essential.
This job does not have supervisory duties.
Why join us?Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:- A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts.
- Access to world-class learning platforms and award-winning L&D.
- Clear career paths, internal mobility, and a strong focus on growth.
- A people-first culture with flexible working options.
- Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Locations
IT Placement - Field Support (Hybrid) in Derry, Londonderry employer: Allstate
Contact Detail:
Allstate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Placement - Field Support (Hybrid) in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Role-play with friends or use online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects or have a portfolio, make sure to bring it up during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace IT Placement - Field Support (Hybrid) in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, highlight any relevant projects or experiences that showcase your interest in IT support, hardware, and software. This will help us understand why you're a great fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We want to see your communication skills shine through, so make sure your points are easy to follow!
Include Your Academic Achievements: Don’t forget to list your module marks and any relevant coursework. We need to see that you’re on track for a 2.1 classification or higher. This info is crucial for us to assess your academic background properly.
Apply Through Our Website: Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application status. We can’t wait to hear from you!
How to prepare for a job interview at Allstate
✨Know Your Tech
Make sure you brush up on your knowledge of IT infrastructure, especially around Windows and Apple Mac systems, as well as mobile devices like Android and iOS. Being able to discuss specific troubleshooting scenarios or support experiences will show that you're not just interested in the role but also prepared for it.
✨Customer-Centric Mindset
Since this role is all about customer technical support, think of examples where you've provided excellent service or resolved issues for others. Be ready to share how you approach problem-solving with a focus on user satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Tools
Get comfortable with collaboration tools like Microsoft Teams and Zoom, as well as ticketing systems for incident management. Mentioning your experience with these tools during the interview can demonstrate your readiness to hit the ground running.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Allstate. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
