Product Engineer - Senior Consultant I in Lisburn

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.

The Product Engineer plays a key role in designing, building, and enhancing internally-used digital products that support enterprise infrastructure, incident management, and service portal capabilities. This role combines strong software engineering expertise with emerging AI-driven development practices, leveraging Java, JavaScript, and modern frameworks to deliver reliable, scalable solutions.

You will be responsible for implementing generative and agentic AI technologies to augment and automate core development workflows, as well as programming enhancements for the ServiceNow portal without requiring administrative responsibilities. Working closely with technical teams and business partners across multiple geographies, you will contribute to feature design, integration testing, and continuous improvement of internally built tools that support operational teams.

As a hands-on engineer, you will evaluate proposed software changes, resolve issues and blockers, support feature planning, and ensure high-quality delivery through systematic testing and functional design. You will also help configure vendor software where needed and act as a subject-matter resource across multiple business areas.

• Use knowledge of integrated requirements to evaluate proposed software products.
• Assist in gathering the training and user documentation requirements.
• Manage the issues and blockers for assigned features and product stories.
• Support the planning, conduct, and review of module and integration testing for all but the most complex projects.
• Organize, lead and finalize feature review sessions for low to moderately complex business issues/requirements and document resulting decisions.
• Assist with overall product planning by contributing to/creating stories for low to moderately complex features in areas of responsibility.
• Configure vendor software; review and verify operation of new vendor release features.
• Leverage vendor defect resolution procedures and support tools to resolve issues.
• Create the functional design, leveraging basic technical skills, to address a low to moderate complex business process or issue or to address the requirements of a single or multiple set of product features.
• In partnership with the business groups and technical teams, provide knowledge and support for resolving technology issues in more than one area of the business; often a subject matter expert.
• Implement generative and agentic AI capabilities to automate and optimize development workflows.
• Build and support features for the ServiceNow portal (no admin duties), enabling incident and infrastructure management.

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
• A minimum of 3+ years' experience in Java and JavaScript.
• A minimum of 1 year's experience working with Angular.JS, HTML and CSS.
• A minimum of 1 year in implementation deploying agentic AI frameworks and GenAI models to streamline software development pipelines.

• Experience in RESTful APIs, microservices architecture, and asynchronous processing.
• Experience in Generative AI, LangChain, LLM orchestration, and prompt engineering.
• Familiarity with Python.

This job does not have supervisory duties.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.

Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence, recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We offer a generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts. Access to world-class learning platforms and award-winning L&D. Clear career paths, internal mobility, and a strong focus on growth. A people-first culture with flexible working options.

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.