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For Companies At a Glance
- Tasks: Join us for a year-long IT placement, solving tech issues and supporting employees daily.
- Company: Allstate is a leading insurance provider, committed to innovation and customer satisfaction.
- Benefits: Gain hands-on experience, potential job offers post-placement, and work in a supportive environment.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact while developing their skills.
- Qualifications: Must be a computing-related degree student, achieving 2.1 or higher, with a passion for IT.
- Other info: Position based in Derry/Londonderry; full-time in-office role, starting summer 2024.
Your Role in the Team
We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you. Please note that this position is only available in our Derry/Londonderry Office.
Key Responsibilities:
- Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing.
- Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice.
- Support mobility devices such as company mobile phones (Android, iOS), iPad.
- Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations.
- Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.
Applicants should have knowledge of, and keen interest in, IT Infrastructure to include:
- PC – Windows and Apple Mac.
- Mobile phone – Android/iOS/Windows.
- Conferencing – video/audio with emphasis on Zoom and Microsoft Teams.
- Collaboration tools – Teams, SharePoint Online.
Possess strong communication and interpersonal skills.
Essential Skills
- All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Expecting to complete your second year of a computing-related degree course by the end of June 2025 (or the third year for relevant IT degrees).
- You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
- As part of this role, you will be required to be in Derry/Londonderry Office 5 days a week.
Desirable Skills
- A clean driving license and access to a vehicle is desirable but not essential.
Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria. Placement students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately.
Job Posting End Date: Midnight Friday 14th February 2025
IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry employer: Allstate Northern Ireland
Contact Detail:
Allstate Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, OSX, Android, and iOS. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires strong interpersonal abilities. Consider role-playing common customer support scenarios with friends or family to build your confidence in handling technical issues while maintaining a customer-centric approach.
✨Tip Number 3
Research Allstate and their company culture. Understanding their values and how they prioritise employee satisfaction can give you an edge in interviews, allowing you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees of Allstate, especially those in technical support roles. They can provide valuable insights into the interview process and what the company looks for in candidates, which can help you tailor your approach.
We think you need these skills to ace IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, customer service, and technical troubleshooting. Emphasise any coursework or projects that demonstrate your knowledge of hardware, software, and networking.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer support. Mention specific experiences where you've solved technical issues or provided excellent customer service, and explain why you're excited about this placement opportunity.
Include Academic Achievements: Since the role requires a 2.1 classification or higher, be sure to include your academic achievements prominently. List your module marks from your first year and current year to date, as this is crucial for your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in IT support roles.
How to prepare for a job interview at Allstate Northern Ireland
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of IT infrastructure, including both Windows and Apple Mac systems. Be prepared to discuss your experience with mobile devices and conferencing tools like Zoom and Microsoft Teams, as these are crucial for the role.
✨Demonstrate Customer-Centric Approach
Since the role focuses on customer technical support, think of examples where you've successfully resolved issues for others. Highlight your ability to communicate effectively and provide a welcoming support experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical issues or customer interactions. Practise articulating your thought process in troubleshooting scenarios, as this will showcase your problem-solving skills.
✨Bring Evidence of Your Academic Achievements
As the job requires a 2.1 classification or higher, be ready to present your module marks from your first year and current year to date. This shows your commitment to your studies and helps validate your qualifications for the role.
