Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us for a year-long placement in IT, focusing on customer technical support and troubleshooting.
- Company: Allstate is a leading company offering innovative tech solutions and a supportive work environment.
- Benefits: Gain hands-on experience, potential for permanent employment, and work in a collaborative team.
- Why this job: Perfect for tech enthusiasts eager to solve problems and enhance employee satisfaction in a dynamic setting.
- Qualifications: Must be a computing-related degree student, completing second year by June 2025 with a 2.1 classification.
- Other info: Position requires presence in Derry/Londonderry Office 5 days a week; driving license is a plus.
Your Role in the Team We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you. Please note that this position is only available in our Derry/Londonderry Office. Key Responsibilities: Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing Deliver support services that employees are eager to use – support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice Support mobility devices such as company mobile phones (Android, iOS), iPad Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations Provide personalized incident management for ticket creation, engineering engagement, escalation and direction be a single point of contact for communication status Applicants should have knowledge of, and keen interest in, IT Infrastructure to include: PC Windows and Apple Mac Mobile phone Android/iOS/Windows Conferencing video/audio with emphasis on Zoom and Microsoft Teams Collaboration tools Teams, SharePoint Online Possess strong communication and interpersonal skills. Essential Skills All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy Expecting to complete your second year of a computing-related degree course by the end of June 2025 (or the third year for relevant IT degrees). You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application. As part of this role, you will be required to be in Derry/London-Derry Office 5 days a week. Desirable Skills A clean driving license and access to a vehicle is desirable but not essential. Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria. Placement students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately. Job Posting End Date: Midnight Friday 14th February 2025 Skills: Hardware Hardware Support Computer
IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry employer: Allstate Northern Ireland
Contact Detail:
Allstate Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry
✨Tip Number 1
Familiarize yourself with the specific hardware and software tools mentioned in the job description, such as Windows, OSX, Android, and iOS devices. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, as this role emphasizes a customer-centric approach. Consider role-playing scenarios where you troubleshoot technical issues while maintaining a friendly and professional demeanor.
✨Tip Number 3
Research common technical issues related to mobility devices and desktop support. Being able to discuss these topics intelligently during your interview will demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 4
Make sure to highlight any relevant projects or experiences from your studies that showcase your problem-solving skills and technical knowledge. This will help you stand out as a candidate who is ready to take on the responsibilities of the position.
We think you need these skills to ace IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and essential skills required for the IT Placement Opportunity. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience you have in customer technical support, hardware, software, and networking. Use specific examples to demonstrate your problem-solving skills and customer-centric approach.
Include Academic Achievements: Since the role requires a 2.1 classification or higher, make sure to include your academic achievements and a full list of module marks from your first year and current year to date. This is crucial to avoid withdrawal of your application.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allstate Northern Ireland
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of IT infrastructure, including Windows and Apple Mac systems, mobile devices, and conferencing tools like Zoom and Microsoft Teams. Be prepared to discuss specific technical issues you've resolved in the past.
✨Demonstrate Customer-Centric Approach
Since this role emphasizes customer technical support, think of examples where you provided excellent service or resolved a customer's issue effectively. Highlight your communication skills and how you ensure a welcoming experience for users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue or manage an incident. Practice articulating your thought process clearly.
✨Be Ready to Discuss Your Academic Achievements
Since the role requires a 2.1 classification or higher, be ready to talk about your academic performance. Bring a list of your module marks and be prepared to explain any challenges you faced and how you overcame them.
