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For Companies We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).
If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.
Please note that this position is only available in our Derry/Londonderry Office.
Key Responsibilities:- Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing.
- Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice.
- Support mobility devices such as company mobile phones (Android, iOS), iPad.
- Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations.
- Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.
Applicants should have knowledge of, and keen interest in, IT Infrastructure to include:
- PC – Windows and Apple Mac.
- Mobile phone – Android/iOS/Windows.
- Conferencing – video/audio with emphasis on Zoom and Microsoft Teams.
- Collaboration tools – Teams, SharePoint Online.
Possess strong communication and interpersonal skills.
Essential Skills:- All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Expecting to complete your second year of a computing-related degree course by the end of June 2025 (or the third year for relevant IT degrees).
- You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
- As part of this role, you will be required to be in Derry/London-Derry Office 5 days a week.
- A clean driving license and access to a vehicle is desirable but not essential.
- Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria.
- Placement students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately.
IT Placement Opportunity-Technical and Hardware Support (Derry/Londonderry employer: Allstate Northern Ireland
Allstate Northern Ireland offers an exceptional work environment for IT undergraduates seeking a year-in-industry placement in Derry/Londonderry. With a strong focus on employee satisfaction, our culture promotes collaboration and personal growth, providing tailored support services that enhance both technical skills and customer service expertise. Successful placement students may even secure conditional offers for permanent roles post-graduation, making this opportunity not just a job, but a stepping stone to a rewarding career.
Contact Detail:
Allstate Northern Ireland Recruiting Team
