Digital Product Manager - Billing & Payments (Hybrid) in Belfast

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.

Your role in the team:

The Technical Product Manager is responsible for defining product strategy, shaping vision, and driving measurable customer and business outcomes for one or more technical products within Allstate's Billing and Payments ecosystem. This role owns the direction, prioritization, and lifecycle of complex platform capabilities that enable accurate, reliable, scalable, and customer-centric financial experiences.

The Digital Product Manager partners closely with engineering, design, architecture, data, finance, and business stakeholders to identify problems worth solving, validate opportunities through discovery, and translate strategy into a clear roadmap and prioritized backlog. Success in this role requires strong product judgment, systems thinking, and the ability to balance long-term platform health with near-term delivery and business value. The ideal candidate is a strong product strategist with deep technical fluency, a data-driven mindset, and experience managing enterprise-scale billing, payments, or financial platforms.

Key responsibilities:

• Define and evolve the product vision, strategy, and roadmap for a technical product or platform within Billing and Payments.
• Own product outcomes by establishing success measures, tracking performance, and using data to inform prioritization and strategic tradeoffs.
• Lead discovery, framing, and test-and-learn activities to validate customer, business, and operational assumptions before scaling solutions.
• Partner deeply with engineering to shape platform direction, evaluate architectural and operational tradeoffs, and prioritize work across features, defects, resiliency, and technical debt.
• Translate complex business and customer problems into well-sequenced product investments with clear value, dependencies, and measurable outcomes.
• Represent the voice of the customer, user, and enterprise by combining customer insight, market context, operational signals, and internal stakeholder needs.
• Drive alignment across business, technology, design, and operational partners to deliver high-impact solutions and ensure successful adoption.
• Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone.
• Author, refine, test, and accept stories as needed to enable effective execution by the product team.
• Communicate product direction, tradeoffs, progress, and outcomes clearly to stakeholders and leadership.

Essential Skills:

• A minimum of 4 years of product management experience leading technical products, platforms, APIs, services, data products, or developer experiences.
• Strong experience in billing, payments, or adjacent financial platforms, preferably within insurance or another highly regulated financial environment.
• Demonstrated ability to partner closely with engineering and architecture teams on systems thinking, service design, integration patterns, data flows, reliability, and scalability.
• Proven track record of defining strategy and using metrics to drive prioritization, decision-making, and measurable outcomes.
• Experience leading discovery and experimentation to validate assumptions and improve product direction.

Desirable Skills:

• Experience with customer facing financial flows where accuracy, auditability, resiliency, and operational excellence are critical.
• Experience using analytics, automation, or AI/ML in pragmatic product use cases such as anomaly detection, operational efficiency, explainability, or decision support.
• Experience working across multiple teams or products in a complex enterprise platform environment.

Supervisory Responsibilities:

This role does not have direct people-management responsibilities but enjoys the highest level of ownership and autonomy.

Why join us?

Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.