At a Glance
- Tasks: Manage major incidents and guide team members in a fast-paced environment.
- Company: Join Allstate, a leader in insurance innovation and community impact.
- Benefits: Enjoy competitive salary, flexible working, and a focus on your career growth.
- Other info: Be part of a high-performing team with excellent career advancement opportunities.
- Why this job: Make a real difference while developing your skills in a supportive culture.
- Qualifications: 2+ years in incident management and strong communication skills required.
The predicted salary is between 37800 - 46200 £ per year.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
Your role in the team
The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.
Shift patterns available:
- Role 1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm)
- Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm)
- Role 3: Saturday, Sunday, Monday (5:00am – 6pm)
- Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)
Key responsibilities:
- Run various diagnostics to determine validity of errors received
- Handle incident detection/situations and provide guidance/coaching to other analysts when required
- Operate as a resource for all incident detection in the ECC
- Handle all types of rapid response calls and outages and drive calls to closure
- Document all dialog during a Rapid Response call
- Provide guidance to team members regarding documents, interdependencies, and application details
- Effectively lead and communicate during Rapid Response calls
- Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls
- Communicate regularly with all levels of leadership
- Own/contribute to various internal Project initiatives
Essential Skills:
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
- A minimum of 2 years of experience handling major incidents to resolution
- Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc)
- Artificial Intelligence (AI) and automation experience
- Experience communicating via large conference calls, phone & IM, retaining and relaying information
- Track record of handling/participating in major incident calls
Desirable Skills:
- Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response Reporting
- Skills using ServiceNow, Power BI
What do you get in return?
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.
Incident Management Consultant employer: Allstate Northern Ireland Limited
At Allstate NI, we pride ourselves on being a leading employer in the tech industry, recognised for our innovative culture and commitment to employee growth. Our hybrid working model, competitive benefits package, and focus on continuous learning ensure that you can thrive both personally and professionally while contributing to meaningful projects that protect families and their belongings. Join us in Belfast, where your work will have a real impact, and you'll be part of a team that values collaboration and excellence.
Contact Details:
Allstate Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Incident Management Consultant
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Allstate Northern Ireland Limited, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
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✨Apply Directly Through Allstate Northern Ireland Limited
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Allstate Northern Ireland Limited. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Incident Management Consultant
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
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Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Allstate Northern Ireland Limited that you’re committed to staying ahead in the game.
How to prepare for a job interview at Allstate Northern Ireland Limited
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
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✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Allstate Northern Ireland Limited.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
