Digital Product Manager - Claims Digital Experience (hybrid/remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

Your role in the team

As a Digital Product Manager (DPM), you are responsible for contributing towards defining, delivering, and managing the lifecycle of one or more products in Allstate’s growing product portfolio. The Digital Product Manager assists with supporting strategic product vision, product discovery, roadmaps, and backlog to maximize the customer and enterprise value provided by their product. Successful Digital Product Managers help to identify assumptions and validate those assumptions using product discovery techniques. The Digital Product Manager is responsible for working closely with Business Architects and key stakeholders, ensuring the successful definition and execution of go‑to‑market and communications strategies for their products. The DPM will support the Use My Protection customer journey as we transform how we serve our customers and business partners throughout the claims journey using innovative and modern technology.

We are seeking a strategic, execution-driven product person, expertly living into Human-Centered design and Design Thinking practices to better understand the needs and goals of our customers and employees, generating new ideas and features. They should be a creative problem solver in the face of technology and/or resource limitations and should be able to skillfully apply emotional intelligence to gain trust and influence across stakeholders. This individual will define and drive the strategic direction and vision for their digital product, iteratively delivering on consumer journeys and relevant demands.

Key responsibilities

• Measure and communicate results; make recommendations to leaders on additional product or experience opportunities.
• Participate in discovery/test & learn activities to quickly validate assumptions and product direction.
• Perform analysis and work that will support recommendations on product and process enhancements.
• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product and experience strategy.
• Contribute to the achievement of short- and long-term strategies to achieve product and experience goals for the UMP journey.
• Own the product backlog (including author, test, and accept stories), contribute towards creating an effective vision and provide timely stakeholder feedback on development iterations.
• Be an expert facilitator of digital product inceptions, ensuring appropriate KPIs, focus, and iterative deliverables with a bias for acceleration.
• Expertly negotiate iterative delivery and sequencing within backlog.

Essential Skills

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate.
• A minimum of 4 years' experience conducting product scoping, discovery, framing, owning and managing a backlog (in agility or similar tools) of products for a digital product team.
• A minimum of 1 year's experience with customer facing applications/products.
• Experience with Agile methodologies, developing and delivering product value via an enterprise-level XP framework.

Desirable Skills

• Experience with claims technologies.
• Experience identifying emerging trends in AI/ML technologies driving strategic innovation.

Supervisory Responsibilities

This job does not have supervisory duties.

Why join us?

Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you're deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.