At a Glance
- Tasks: Handle major incidents and guide team members in a fast-paced environment.
- Company: Join Allstate, a leader in innovative insurance solutions with a people-first culture.
- Benefits: Enjoy competitive salary, flexible working, and extensive professional development opportunities.
- Other info: Be part of a socially responsible organisation that values your growth and contributions.
- Why this job: Make a real impact in incident management while growing your career in a supportive environment.
- Qualifications: 2+ years of experience in incident management and strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
Your role in the team:
The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.
These positions are available with four different shift patterns, including:
- Role 1: Tuesday, Wednesday, Thursday (6:00am - 3:30pm), Friday (6:00am - 5pm)
- Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am - 12pm)
- Role 3: Saturday, Sunday, Monday (5:00am - 6pm)
- Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)
Key responsibilities:
- Run various diagnostics to determine validity of errors received
- Handle incident detection/situations and provide guidance/coaching to other analysts when required
- Operate as a resource for all incident detection in the ECC
- Handle all types of rapid response calls and outages and drive calls to closure
- Document all dialog during a Rapid Response call
- Provide guidance to team members regarding documents, interdependencies, and application details
- Effectively lead and communicate during Rapid Response calls
- Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls
- Communicate regularly with all levels of leadership
- Own/contribute to various internal Project initiatives
Essential Skills:
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
- A minimum of 2 years of experience handling major incidents to resolution
- Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc)
- Artificial Intelligence (AI) and automation experience
- Experience communicating via large conference calls, phone & IM, retaining and relaying information
- Track record of handling/participating in major incident calls
Desirable Skills:
- Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response Reporting Skills using ServiceNow, Power BI
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
What do you get in return?
As well as receiving a competitive annual salary, our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Incident Management Consultant employer: Allstate Insurance Company
At Allstate, we pride ourselves on fostering a collaborative and innovative work environment where our employees are empowered to make a meaningful impact. As a Product Engineer Lead Consultant, you will benefit from flexible working options, a corporate bonus scheme, and opportunities for professional growth through mentoring and coaching. Our commitment to employee well-being is reflected in our comprehensive benefits package, including private medical insurance and paid volunteering days, making Allstate an exceptional place to advance your career while contributing to important risk management solutions.
Contact Details:
Allstate Insurance Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Incident Management Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allstate Insurance Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allstate Insurance Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allstate Insurance Company!
✨Direct Apply to Allstate Insurance Company
Let's not forget to apply directly through the Allstate Insurance Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Incident Management Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allstate Insurance Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allstate Insurance Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allstate Insurance Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
