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For Companies At a Glance
- Tasks: Be the go-to person for tech support, solving problems and helping users thrive.
- Company: Join a dynamic team in St Albans with a focus on personal development.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and more perks!
- Why this job: Kickstart your IT career with hands-on experience and a supportive environment.
- Qualifications: Experience in tech support and a full UK driving licence required.
- Other info: Hybrid work model with opportunities for travel and skill development.
The predicted salary is between 32000 - 34000 £ per year.
We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car.
Summary of the IT Service Desk Analyst role
- Salary: £32,000 - £33,000
- Location: St Albans - Hybrid 3 days in office with travel to other offices across South East
- Type of Contract: Permanent
- Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm
- Benefits: 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, Employee assistance programme plus many more!
Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term.
Responsibilities of the IT Service Desk Analyst
- Be the first point of contact for users, logging and responding to incidents.
- Provide predominantly 1st level support with some limited 2nd level support.
- Troubleshooting, diagnosing and solving problems.
- Complete skilled investigations.
- Take ownership of the Asset Management process.
- Onboard new starters.
Requirements for a successful IT Service Desk Analyst
- Experience in a similar role providing 1st-level support
- Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint.
- Strong hardware diagnostics and fault-finding experience.
- Basic Citrix/ Azure Virtual Desktop administration and understanding of LAN/WAN.
- Excellent customer service and communication skills essential.
- Full UK driving licence and daily use of own car.
What our Client offers
- Life assurance 4 x salary
- Pension
- Employee assistance programmes
IT Service Desk Analyst in St Albans employer: Allstaff
Contact Detail:
Allstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail during interviews. This is your chance to shine and demonstrate how you can add value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st-level support and any relevant technical skills. We want to see how your background fits the IT Service Desk Analyst role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Double-Check Your Documents: Before hitting send, give your application a thorough once-over. Typos and errors can be a bit of a turn-off, so let’s make sure everything looks polished and professional. We want to see your best self!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Allstaff
✨Know Your Tech
Brush up on your knowledge of Microsoft client operating systems and applications like Teams, OneDrive, and SharePoint. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence with the tech they'll expect you to support.
✨Show Off Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and solving problems. This will help the interviewer see how you approach challenges and your ability to think on your feet.
✨Understand the Role's Requirements
Familiarise yourself with the responsibilities listed in the job description. Be prepared to discuss how your experience aligns with their needs, especially regarding asset management and onboarding new starters. Showing that you understand the role will make a great impression!
