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For Companies At a Glance
- Tasks: Manage service calls, schedule repairs, and handle invoicing efficiently.
- Company: Join Allstaff Recruitment, a leading independent recruitment specialist in Bedfordshire.
- Benefits: Enjoy a competitive salary, pension scheme, private healthcare, and training opportunities.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth potential.
- Qualifications: Experience in scheduling repairs and excellent communication skills are essential.
- Other info: This is a permanent role with a 40-hour work week, Monday to Friday.
The predicted salary is between 31814 - 33865 £ per year.
We have an exciting opportunity for a Service Controller based in Sheffield for one of our clients on a permanent basis.
Summary of the Service Controller role:
- Salary: £31,814 - £33,865
- Job Location: Sheffield
- Type of Contract: Permanent
- Hours: 40 hour working week, Monday – Friday
Responsibilities of the Service Controller:
- Answer inbound calls and queries.
- Schedule maintenance, servicing and repairs of machines.
- Organise parts, labour and tooling to ensure efficient completion of any job.
- Close and invoice jobs justifying costs incurred.
- Communicate with Field Service Engineers to compile and prepare estimates.
- Raise sales orders, work orders, purchase requests and invoices.
- Processing and dealing with credit notes.
- Input engineer timesheets and overtime forms.
Requirements for a successful Credit Controller:
- Experience working with and scheduling repairs and engineers previously.
- Warranty parts and service experience in the construction/plant industry.
- Excellent communication skills both written and verbal.
- Flexible approach to work.
- Calm under pressure and able to handle multiple workloads.
- Well organised.
What our Client offers:
- Competitive salary
- Pension scheme
- Private healthcare
- Training and development
Service Controller employer: Allstaff
Contact Detail:
Allstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the construction and plant industry. Understanding the specific terminology and processes involved will help you communicate effectively with both clients and engineers, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the workload expected in the Service Controller position.
✨Tip Number 3
Practice your communication skills, especially in handling queries and providing clear information. You might want to role-play common scenarios you could face in the role, as this will prepare you for real-life situations during the job.
✨Tip Number 4
Network with professionals in the industry through platforms like LinkedIn. Engaging with others in similar roles can provide insights into the job and may even lead to referrals, increasing your chances of landing the position.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Controller position. Tailor your application to highlight relevant experience in scheduling repairs and working with engineers.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in the construction or plant industry, particularly in warranty parts and service. Use specific examples to demonstrate your skills in communication and organisation.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your excellent communication skills and your ability to handle multiple workloads. Mention your flexible approach to work and how you remain calm under pressure.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allstaff
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with scheduling repairs, managing parts, and communicating with engineers. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle inbound queries and coordinate with teams, as this will highlight your fit for the job.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for a Service Controller. Bring examples of how you've managed multiple tasks or projects simultaneously in the past. This will show that you can handle the workload and stay calm under pressure.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the Service Controller. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
